Robbins Research InternationalReviews of tonyrobbins.com

Reply from Robbins Research InternationalMay 28, 2023

Thank you for sharing your feedback with us. We are sorry to hear about the issues you've encountered with our courses and the dissatisfaction you've experienced. We take your concerns seriously and would like to address them promptly. We have reached out to you privately to gather more information about your specific situation. By understanding the details, we can investigate the matter thoroughly and provide a resolution that aligns with our commitment to customer satisfaction. Please rest assured that we value your business and are dedicated to resolving this matter to your utmost satisfaction. We appreciate your patience and cooperation as we work towards a resolution. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly. Sincerely, Kaylie Team Tony

Reply from Robbins Research InternationalMay 16, 2023

We sincerely apologize for any inconvenience and frustration you have experienced regarding your refund request. We understand the importance of timely and efficient customer support, and we deeply regret any lapses in communication that may have occurred. After carefully reviewing our records, we could not locate any accounts or transactions matching the information provided in your review. We believe that you may have purchased your tickets through Success Resources, a partner organization that collaborates with Tony Robbins on certain events. It is possible that your refund request needs to be addressed directly with them. To ensure a swift resolution, we kindly request that you reach out to our dedicated support team at tonyrobbins.com/help and provide them with the relevant purchase information, such as order numbers or receipts. They will be able to assist you further and guide you through the appropriate refund process. Please be assured that we take your concerns seriously, and we will make every effort to facilitate a resolution. We appreciate your patience and understanding during this process. Warm regards, Kaylie Team Tony

Reply from Robbins Research InternationalApr 23, 2023

Hi Alison! We appreciate you taking the time to contact us! We do see the first time you contacted us outside of this review was 6 hours ago via phone. We have emailed you directly in response so we could attach your invoice also but are happy to post here to ensure there is full visibility and resolution for this instance. You signed up to buy 1 ticket for UPW March 2023 on January 31, 2023 for $549 along with an add on event materials box for an additional $99. Totaling to $648 total. You opted for a payment plan, that resulted in your final payments being charged post UPW March. Your Fedex tracking shows both boxes arrived on 03/13/2023 I have emailed you an invoice but also will provide the exact charges below: Date Transaction Type Amount(US $) 01/31/23 Credit Card $ 282.00 01/31/23 Credit Card $ 99.00 03/02/23 Credit Card $ 183.00 04/02/23 Credit Card $ 176.86 04/04/23 Credit Card $ 6.14 This total reflects what was owed for what you attended and signed up for. If you were charged anything additional, we would be happy to dig into this further for you!! We look forward to hearing from you and appreciate you bringing this to our attention :) Sincerely, Kaylie Team Tony

Reply from Robbins Research InternationalApr 23, 2023

Hi Kamilia! We appreciate you bringing this to our attention. We have requested more information as it sounds like You purchased from Success Resources, not RRI. That being said, we would love to get more details to confirm, then make an action plan to try and get this resolved for you accordingly if so! We look forward to hearing from you :) Sincerely, Kaylie Team Tony

Reply from Robbins Research InternationalMay 16, 2023

Thank you for sharing your feedback with us. We sincerely apologize if you felt pressured or manipulated during your experience with us. We strive to provide a supportive environment that empowers individuals to make informed decisions aligned with their goals. We deeply regret that you found the coaching experience to be mediocre. Our intention is always to deliver exceptional value and assist clients in achieving their desired outcomes. Your feedback regarding language proficiency is duly noted, and we appreciate your honesty in this matter. We understand that investing in personal development is a significant decision, and we respect your perspective on the pricing of our programs. We continually strive to ensure that our offerings provide transformative experiences and deliver substantial results. We value your feedback and will take it into consideration as we work to improve our services. If there is anything specific you would like to discuss or if there is an opportunity for us to address your concerns, please reach out to us directly. We are committed to ensuring the utmost satisfaction of our clients. Thank you once again for sharing your thoughts. We appreciate your input and will use it as motivation to enhance our offerings. Sincerely, Kaylie Team Tony

Reply from Robbins Research InternationalApr 6, 2023

Hi Roger! Updated Reply: I am leaving the original below but wanted to respond here! No need to apologize for any sort of tone. You are absolutely entitled to your feelings and I would have the same feelings you have had in this experience! For question 4: We have offered it digitally and physically on occasion. I greatly appreciate you concern though so thank you for bringing it up!! I appreciate you checking your junk mail and letting me know those responses were not received. I have submitted a ticket with IT to investigate further as I want to ensure this does not happen moving forward. Thank you for providing me awareness of this!! Let me know if you need anything further :) Sincerely, Kaylie ---------------------- Original Response: I am sorry to hear you that you have yet to receive any responses from myself or my team. The emails you are receiving are not an effort of ignoring your original emails, they come from a different system for operational communications. I would like to recommend you save us in your contacts as our systems show I, Kaylie, have responded to each of your emails and you are currently emailing with a member of my team, Neil, who responded within a 8 hour window of you submitting your case. My emails to you were delayed outside of a 48 hour window due to increased volume from UPW, to which I did and still apologize for as that is not our standard! To ensure you have the answers you are looking for, I will post my original response to you here while also resending our emails: 1. Will my notes and suggestions receive a response or just be filed away? - We have received your feedback in regards to your event experience. I have sent it to our Events team to ensure we take these concerns into consideration when planning future events. While no one will be contacting you further for more explanation, we are grateful you submitted it so we can elevate our client experience for everyone! 2. Are the previous live post-UPW trainings by Karissa and Tony available as replays? -If you are unable to view post event trainings in real time, they standardly are available for recorded viewings for 7 days after. Your event bonuses are also available in your event portal at https://portal.tonyrobbins.com/login. 3. Is the incantation formula: 1. shake your body out, 2. stand tall with the sternum up, 3. make a move, 4. make some noise, 5. incantate the intention, 6. make the sound of victory? Yes, or no? Please confirm. - We love to hear the incantations touched you and are excited you want to incorporate them into your every day life! Here is a video of Tony going over his incantations: https://youtu.be/u6V75B_K2kM 4. Why not send Life Force in ebook format? It'll save on huge postage costs, and avoid wasting paper and trees, and will avoid leaving a massive avoidable carbon footprint. - We have digital and physical formats we utilize when providing Life Force to our clients. Clients are welcome to choose what format works best for them. If we may be of further assistance, please let me know!! Sincerely, Kaylie Team Tony

Reply from Robbins Research InternationalApr 6, 2023

Hi Padder! We are sorry to hear about your experience with one of our coaches. I have requested more information so we can locate your account to identify who you spoke with so we may rectify this accordingly. Once we hear back we will reach out and have have our Director of Coaching connect with you to ensure something like this does not happen again for you or anyone else. We appreciate you taking the time to post this and look forward to hearing from you!! Sincerely, Kaylie Team Tony

Reply from Robbins Research InternationalApr 6, 2023

Hi Phyllis! Edited Response: I am leaving the original response below but wanted to respond. I am happy to hear your funds were returned but am dissatisfied to hear how your call went with your representative. This is not our standard and I want you to know I have escalated your review to that individuals manager accordingly. If you need anything further, please do not hesitate to contact us at tonyrobbins.com/help and feel free to ask for Kaylie. I appreciate your patience and for taking the time to bring this to my attention. I truly wish you all the best :) Sincerely, Kaylie Team Tony ------------------------- We are sorry to hear about your experience and would love more information regarding the matter. We have sent a private request for contact information so we may locate your account and dig into this further. We look forward to connecting with you and getting you a resolution promptly! Sincerely, Kaylie Team Tony