Trace Your Past Reviews | Read Customer Reviews of trace.com

Trace Your Past Reviews | Read Customer Reviews of trace.com

Trace Your Past reviews

222 approved reviews, newest moderated first

Denise G.
Feb 25, 2022
I would like to warn people about this…
I would like to warn people about this company. I don't believe they are reputable. They have not provided me with a researcher who has a brief that meets the criteria I gave in my original submission in December 2021. I have made several requests for a progress report with no response. I have asked for a refund but they seem to be ignoring that request as well.
Reply from Trace Your PastFeb 25, 2022
Hi Denise, Thank you for your review and feedback. I have looked through your account and it looks like our team has been editing and fixing your proposal to meet exactly what you want. We have to finalize that in order to pair you with a researcher. It looks like you had some communication with our team in January and on February second your sales rep reached out and said it would take a couple more weeks to finalize your proposal. You only submitted a formal request for a refund right before writing this review. With the huge time difference between us, communication can be a bit lagged and I did see your request this morning. I have attempted to reach you by phone with no response but I would love to talk about any frustration you have and how we can solve them. Please reach out to us at [email protected].
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Sherrie B.
Feb 18, 2022
This class will jumpstart your DNA research!
After finishing the Trace DNA course, I feel prepared to dive in and start finding answers in my DNA results. The course was well-organized and very clear. I appreciated the hands-on activities that actually had me begin organizing my own DNA matches and identifying common ancestors. I also uploaded my DNA data to other platforms and explored their tools. I am excited that I will have lifetime access to this course, especially as new materials and resources are added. If you have taken a DNA test, and are looking through the results thinking, "Now what?" this course is for you!
Reply from Trace Your PastFeb 18, 2022
We really appreciate your review, Sherrie. It's great to hear that you feel so prepared to find answers to your DNA results. Our team has worked hard to put together a great course and we are glad to hear you loved it. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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Torrey S.
Feb 17, 2022
Wonderful service!…
They were extremely helpful in tracking down information about my birth father. I was adopted so I had very little information to give the team but they were able to trace back several generations on my birth father’s side.
Reply from Trace Your PastFeb 18, 2022
Torrey, thank you so much for your review. We are so glad that we were able to help you track down the information you needed. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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Linda S. J.
Feb 13, 2022
At the beginning of this course...
...I had very limited knowledge of DNA and a good amount of genealogical knowledge. With the practical assignments and easy-to-understand explanations, I have left the course more fully prepared to move forward with finding relatives through DNA testing hoping to find matches and break through some brick walls.
Reply from Trace Your PastFeb 14, 2022
We really appreciate your review, Linda. We are happy that the DNA course was helpful and provided you with some new knowledge to get pass your brick walls. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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Intrigued
Feb 7, 2022
Understanding your DNA Results Comparisons
I would recommend this course to anyone trying to understand DNA and its components, and untangle the "mystery" surrounding what all those colors and comparisons really mean when researching results on 23andMe, My Heritage, etc.
Reply from Trace Your PastFeb 7, 2022
We really appreciate your review, intrigued. DNA can seem complicated and mysterious and we try in our course to help with that. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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Scott S.
Feb 4, 2022
I had a difficult brick wall in my paternal lines!
I had a difficult brick wall in my paternal family lines. As an experienced genealogy researcher, I needed the Trace research company to move my genealogy beyond my brick wall. After a long research period, Trace delivered the most professional set of research papers, documents, photographs, and also included a GEDCOM file of my new ancestors. Trace kept me informed at each research milestone which I appreciated and this kept me informed about the progress of their work. If you want serious research by professionals, use Trace. You will be glad that you did.
Reply from Trace Your PastFeb 7, 2022
Thank you so much for your review, Scott. We are happy that we could help you with your project. We strive to provide professional projects to our customers. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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Breya W.
Jan 31, 2022
This class was more informative that…
This class was more informative that some of the other DNA classes I've taken from Professional Genealogists. I am so grateful and it made total sense the methodology you used to teach it.
Reply from Trace Your PastFeb 2, 2022
Thank you so much for sharing your review with us, Breya! DNA can be a hard topic and we have tried to make it easy to understand. We are grateful the course was helpful. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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Nancy D.
Jan 31, 2022
There was not a single Topic in this…
Not a single Topic in this course where I did NOT learn many new things! This was well worth the time and effort. I will be applying the techniques and knowledge gained in all my research. Thank you Trace.
Reply from Trace Your PastFeb 2, 2022
We really appreciate your review, Nancy! It is great to hear you learned a lot from this course. We have worked hard to create a great course that provides excellent information. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
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