TracksmithReviews of tracksmith.com

Immediate and very professional response from Nica. Issue with a faulty item and immediately rectified. I am a fan ;) thank you!

Terrible/no customer service. Bought a tee-shirt that is a medium, but too small. Want to return it for a large or ideally a credit note/refund and have been totally ignored, despite several emails. Delivery ticket says returns fine for 30 days, but no way to return it!

Unfortunately had to do a return, did like the quality. The return went a bit askew as I started getting emails (after the return was completed and refunded) saying essentially you're running out of time to return your item. Which means their returns need a tweak as that was a little bit alarming.

ORDER 901321 On the 2nd November 2024, I ordered 3 items for £350 in good faith and written confirmation from Tracksmith that the amount I paid included all duties and vat. Then I received a invoice for £131.40 from DHL for duties and charges. I emailed Tracksmith on the 5th November to ask them to contact DHL and sort out the customs paperwork that Tracksmith had incorrectly completed. 30 emails later and 7 weeks passed with the useless customer services doing NOTHING. I have now opened a Paypal case and asking for the £131.40 so I can pay DHL, as they are now threatening legal action against me for the non payment of the duties and vat! I will not buy again from Tracksmith and I would recommend you do not also if you are from overseas. The time and effort I have wasted on this issue. My bill to Tracksmith would be in the £1,000's. Update 29-12-2024. I was forced to pay the DHL charge of £131.40 or be prosecuted. Tracksmith refused to take responsibility and admit they made errors in the custom paperwork. DO NOT BUY FROM THIS COMPANY

I ordered 2 versions of a T-shirt and whilst the packing label indicated 2 had been packed, only 1 was sent. I’ve now tried 5 times to contact them and have had no responses. I do like their kit. I’m not sure whether this is deliberately fraudulent (complete lack of response suggests so) or is just the sign of an overwhelmed customer support team. If they could actually fulfil orders I would Order more. I’m to worried about Losing more money to them to place another order.

SCAM!!! The package is "sent from China" therefore it took 4 weeks to "arrive". Once they say it has arrived, they send you a "tracking" platform (which I have never seen) that says its been delivered, but NO local post office knows about this "tracking service".. I need a solution, either my t-shirt or my refund... davidATevipservices.com is my "customer support" which hasn't helped me solve it, only "Check with neighbours, check with local post office, etc"

Great quality and quick delivery

I encountered a frustrating experience recently with three orders placed within a short span of three weeks. I received news that the item I purchased was not able to be located, making matters worse as only certain items from the order arrived. I did not want a partial kit. Trying to initiate a refund turned into a painful process, aggravated further by the website's failure to recognize the Order Number. Despite reaching out to Customer Service, I have received no response for over a week. I believe that if a company offers 'High-End' products, they should deliver 'High-End' Customer Service. Although the products themselves are of top-notch quality, the overall experience could be exemplary if the same level of effort was invested in their operations.