Reply from TradeFundrrFeb 19, 2026
Hi Avinash,
Thank you for taking the time to share detailed feedback. We want to address each of your points for clarity.
1. Regarding the stop loss trigger, temporary price dislocations can occur in both live and simulated environments during periods of heightened volatility. This is not an issue related to the reliability of the platform or the simulation itself. As you mentioned, we did review the situation with you and provided a reset as a courtesy.
2. Concerning index options, we were in communication almost daily regarding the temporary SPX halt while coordinating with the DX team. During that period, trading of XSP, which is an SPX alternative, was permitted so traders could continue operating similar strategies while a resolution was pending.
3. With respect to DX Trade platform limitations, no support tickets or questions were submitted regarding adding indicators, resizing screens, or option chain behavior. We would have been more than happy to assist you in configuring indicators, studies, or layout settings. Many platform settings can be adjusted with guidance, and our team is always available to walk traders through setup questions.
4. The consistency rule is clearly displayed on our main website prior to purchase and is fully outlined in our FAQs. While the welcome email you received was associated with a different program template at the time, it has since been updated. Importantly, the correct rules were displayed on your dashboard from the date of purchase. If there was confusion, we are always available to clarify.
We understand that platform preferences and trading styles vary from trader to trader. However, the rules and conditions referenced above are publicly disclosed, and our team has consistently been available to assist when questions arise.
- The TradeFundrr Team