Reply from TradingFXVPSSep 4, 2025
Hi Samu,
We’re very sorry to hear about your experience and thank you for raising this. Please rest assured that we take all billing and support matters very seriously — our 24/7 live chat and [email protected]
team responds to every ticket within 30 minutes. We have never ignored any client in our entire business, especially when it comes to payment issues.
In your case, we noticed the subscription charges continued for nine months before you reached out to us only recently in September 2025. Our system always sends clear cancellation steps to your email upon cancellation, and subscriptions can be ended directly on your end at any time.
Once we received your email, our team immediately guided you on the cancellation steps. The extra payments had already been automatically credited into your account. However, since the payments exceeded PayPal’s 6-month refund window, we’re unable to process them through the normal channel. Instead, we need to arrange a manual re-send of the payment. For this, verification on your side is required, and we’re still waiting for your response to proceed.
We also attempted to call you but were unable to reach you. Out of goodwill, our team will continue to follow up directly to assure you that we are here to help resolve this as quickly as possible.
Once again, we sincerely apologize for the frustration this has caused and hope to restore your trust.
– Ace & Team, TradingFXVPS
