Reply from Trash Daddy Dumpster RentalsAug 19, 2021
Hi Alison. I'm confused by this review. Because you called in, as you said, and we explained when you called that we cannot dispatch a truck immediately after it was delivered. The schedule was completely booked out. You say we have "no idea when things will happen", which is simply not true. We explained to you when you called that the soonest we could pick it up would be yesterday 8.18. Then, we followed up and were advised by our dispatch team that the driver would be on site by noon. The thing all customers of any roll off dumpster rental company need to understand is when dealing with big trucks these schedules are fluid and can change - if a truck breaks down, if the landfill temporarily closes, if there is a bad traffic problem, or any number of things, that causes the schedule (with ANY and ALL companies in this business) to shift, and then we try to keep to the schedule to the extent possible. One thing that makes our company different is we are always very easy to reach, including our owners, and we will do whatever we can to help our customers and make this process as simple as possible. That does not mean we have empty trucks just sitting there idle, where we can just run over to an address when a customer says it's ready for pick up right now. It has to be worked into the schedule, which was the situation here. I hope you can understand that. Please feel free to reach out to our owners directly if you have any other concerns. You can't do that with most companies, and we take pride in our experience in the industry. We can help with any issue that comes up.
