Great
Based on 32 reviews
Travelive4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Travelive offers a high level of bespoke service to clients traveling to Greece, Italy, Croatia, Spain, Egypt and Turkey. With offices in Boynton Beach, Florida and on-site offices across the Mediterranean, Travelive offers a complete solution for travelers to all our destinations.
Travelive (travelive.com) has 32 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
32 approved reviews, newest moderated first
UNIQUE ROMANCE & ADVENTURE T.
I am an agency owner who has partnered with Travelive for my clients, and I can confidently say that even if everything does not go perfectly, Travelive's customer service in Travel is the best I have ever worked with in 20+ years. Their product knowledge is top-notch, and they work tirelessly to ensure everything is perfect not only for me and my agency but also for our mutual clients. Will use again and again
Ashish Das S.
Great Experience travelling with Travel live
Laura D.
Travelive always goes above and beyond to make my clients have a wonderful trip. They have always worked with top-notch tour operators and guides, and their customer service is prompt and reliable. I will only hire Travelive for Greece for my clients going forward!
Mary Jo S.
I took my niece to Greece spending $1,300 a day for 10 days hotel and 3 tours. The tours were bad, OK, bad. The hotel rooms went from OK ($200 a night) to bad, to wrong room ordered. As an experienced traveler I wanted to ensure we got good hotel rooms. I should have booked the trip myself. When I brought up the issues to Travelive they lied, made stuff up, stonewalled me for several months transferring me to different people, and did nothing. Their customer service was very poor. I have added this in response to Travelive response to my negative review. Their response is exactly what I am talking about, making things up. They should know that Jan B. the third person was not with us because they booked her hotel room in Mykonos. She was not with us in Athens, Nafplio, or Santorini. $12,098/2=$6,049 a person. I paid for the trip in October 2023 when my rooms were booked - 7 months before my trip. The hotel room in Athens was on the first floor of a high rise on a busy street. Not a quality room that is conducive for sleeping well. My agent and I reviewed all of the rooms at the Homeric Poems and picked the only room that would work for me and my niece (2 people). It was described perfectly on my itinerary but Travelive booked the wrong room. The hotel manager knew immediately which room I should have had based on the written itinerary but it now wasn't available. I hardly slept in Santorini - having to walk across a catwalk and down two flights of stairs to get to the bathroom. I didn't realize until I got back that Travelive didn't know the hotel well - thought all rooms were the same - and didn't order the room my agent and I picked. I paid for 4 tours of four hours each so don't know where the 21 hours of private guides came from. My niece had never traveled overseas and wasn't paying for her share of the trip. She had no idea that the tours were $1,200 each for 4 hours and was shocked. Would she have felt the same if she was an experienced traveler, with prior experience with guides, who paid for her own trip? She would not. The guide in Naflio could hardly walk, was severely disabled, sick, and was very hard to understand. The guide in Athens didn't have tickets for us so we waited over 1/2 hour to get in to the museum. That is why she was frantically running us around - passing up things I wanted to see. I never made a choice in Santorini to take a morning tour over an afternoon tour so that is wrong. If my travel agent had said you need to take an afternoon tour or we won't be able to do over half the things on the tour of course I would have picked the later time. That was never an option. So if you want a travel service that although expensive, doesn't have quality guides (in my experience), that makes booking errors that aren't fixable, and stonewalls any complaints, than Travelive is your company.
Reply from TraveliveJul 4, 2025
Dear Mary Jo, Thank you again for your feedback. I’d like to clarify several important points and reiterate the efforts made by both Travelive and our partners throughout your journey. Booking Overview May 11–27, 2024 (High Season) Athens, Nafplio, Santorini 3 guests | $12,098.66 total (~$4,032.88 per person) This included hotels, private tours, transfers, domestic travel, and entry fees—at ~$252 per person/day, below our typical starting point of $5,000 per person for 10–12 nights. Planning Process As a Destination Management Company (DMC), Travelive works with travel advisors to deliver seamless, customized experiences. In this case, we collaborated closely with your travel advisor to design a comprehensive itinerary that balanced comfort, cultural depth, and value. Over 150 emails and several Zoom calls were exchanged, with multiple itinerary revisions and upgrades provided. Accommodations Elia Ermou – Athens: When the confirmed Deluxe Twin room was declined, you opted for a downgrade. Travelive refunded the difference. Homeric Poems – Santorini: The Cave Suite with Caldera View was the correct and confirmed room. Due to Santorini’s unique cliffside architecture, configurations vary. The hotel offered multiple solutions—including a room change, rollaway, and cot—all of which were declined. Glyfada Riviera – Athens: Travelive upgraded you to a two-bedroom suite at no additional cost. Communication & Conduct Your travel advisor and I remained consistent points of contact throughout. We responded promptly and thoroughly to every concern, offering fact-based clarifications and actionable resolutions. Unfortunately, these were repeatedly declined. Additionally, we received multiple reports of rude behavior toward hotel staff, guides, and drivers. These professionals strive to deliver exceptional service, and we expect all guests to treat them with respect. From Your Travel Agent Your advisor also shared a detailed letter outlining the planning process and efforts made to resolve your concerns. Her perspective reflects the same commitment to service and transparency that we uphold at Travelive: “Along with Travelive, we worked hard to create a trip within your budget and expectations. Travelive is a reputable company I’ve worked with several times. They produced several revisions to meet your expectations. Jennifer (niece) said: ‘We are having the BEST time! Nafplio is beautiful! Hotel is fabulous.’ Regarding Elia Ermou, you declined to view the Deluxe Twin and chose to downgrade. Travelive refunded the difference. The Athens tour was a 4-hour walking tour. The guide noted the group was lagging, which may explain why it felt short. At Homeric Poems, the room matched our criteria. The hotel offered several solutions—including a room change, a rollaway, and a cot—but none were accepted. In Santorini, Travelive originally scheduled the tour at 3 PM to avoid cruise ship crowds. You requested a morning tour, and they accommodated. In Glyfada, Travelive upgraded you to a two-bedroom suite at no cost. You compared your trip to another client’s, but theirs had more free time and fewer inclusions. Your itinerary included 27 hours of transfers, 21 hours of private guides, entry fees, and domestic travel. I corresponded with your group over 150 times and held several Zoom meetings. Travelive was responsive and professional throughout. I’m truly sorry you were not happy. Jennifer described the trip as ‘life-changing.’ I wish you all the best in future travel. I will not be a part of coordinating any further trips for you.” We regret that your experience did not align with your expectations. However, we stand by the professionalism of our team, the quality of our services, and the integrity of our long-standing partnerships. Warm regards, Stella Hofer Vice President of Quality Assurance & Client Services | Travelive
Colleen Begley C.
I discovered Travelive post Covid and they have knocked it out of the park every time. Clients always have an amazing unique experience. Recent clients 2nd time using Travelive had a fantastic time from the private tours, guides who treated them like family to the drivers who were so knowledgeable giving them a tour of their own and the icing on the cake the Private Cooking class instructed by Maria! You know you've met a friend for life when Maria emails you 70 recipes after meeting you that were her mothers. This was incredible the clients were so excited to share their experience with me.
Sandra S.
My travel agent used Travelive to book several excursions in Athens before a cruise. My flight was delayed and even though the company was notified 24 hours before, I still had to pay for all excursions that I didn’t make. What’s worse is I had to pay twice for one airport transfer - almost 1800 total! The excursion I booked through Viator was fantastic and I was able to cancel 24 hours out. I would never use this company again
Reply from TraveliveNov 4, 2024
Dear Dr. Starnes, I wanted to personally address your feedback regarding your recent experience with Travelive, and I am sorry for the inconvenience caused by the unfortunate flight delay resulting in your subsequent missed connection to Greece. We understand how disappointing it must have been to miss your planned excursions and would like to address your concerns with charges associated with these services. We always strive to accommodate any changes or disruptions to our guests’ plans as much as possible. In this case, our team was on standby and ready to make adjustments once we received your updated flight information. Until the update was received, all services were kept confirmed. However, the final notification was received via email outside of our business hours (4:52AM) and just a few hours before the scheduled services (8:20AM). As a result, the driver and VIP Airport Assistant were already dispatched and waiting for your original arrival. This is why the services were charged as confirmed, as per the terms provided prior to your trip. It was several hours after we reached out via text that we received your call at 2:30 PM Athens local time, during which we discussed your updated arrival on the 22nd. With your approval, we reconfirmed a new airport transfer along with the VIP Airport Assistance for an additional cost of $822.00 for your group of four. We also offered to reschedule your Acropolis tour to the following day at no additional charge. Moreover, we offered to assist with any documentation you might need to file a claim with your travel insurance. The services we offer differ significantly from those available through platforms like Viator, as they are tailored, private experiences designed by vetted Licensed Guides and professionals. The VIP Airport Arrival Assistance is a particularly exclusive service, provided by specialists with the security clearance to fast-track you through customs and expedite your time at the airport. Since these professionals are privately employed by Athens International Airport, their policies are independent, and cancellations made within 24 hours are fully charged, per their terms. We understand that travel can have many disruptions that are outside our control and for this reason we position our terms and conditions and strongly recommend travel insurance to protect your trip investment. That said, we did make efforts to reschedule and offer you the Acropolis tour on the following day at on a complimentary basis (kindly note that the tickets were non-refundable) and provided support for your transfer. As a goodwill gesture, we will be a happy to extend a $300 credit, even though insurance was declined after being recommended by both Travelive and your travel agent. We hope that this helps clarify and we wish you many wonderful trips ahead. Stella Hofer Director of Customer Support | Travelive
Rebecca
Our 40th anniversary trip to Italy started in Rome with private tours to the Colosseum, the Vatican, an evening tour of Rome in a golf cart. The private guides were great, golf cart tour was difficult to see much due to traffic. Hotel in Rome was wonderful! Clean, friendly staff and great location for Trevi Fountain and Spanish Steps. From there we went to Tuscany. Hotel here was La Collegiata in San giamingiano. and was terrible. Seasonal Restaurant (which we were not made aware of) was closed. We ate from a small bar menu on a coffee table holding our plates. We spent 3 hours each way in a vehicle for our winery tours. Made no sense to stay so far away from our destinations. Had we stayed in Siena, we would have been 2 hours closer to the wineries we visited and 45 minutes from san giagmingiano. Breakfast at 8:00, no coffee available before that. Leaving for tours at 8:30 made it difficult to eat and be ready. Dark musty rooms, Hot tubs were dirty, no tissues in hotel rooms, paper thin walls, unfriendly staff. Then we headed to Sorrento. Hotel was wonderful! Capri boat ride, driver did not show up to give us a ride back to hotel at dock. We had to call and wait. We enjoyed our trip because how on earth could you NOT enjoy Italy! But Travelive could have made it better with a different hotel choice in Tuscany. That part of our trip was disappointing. And the amount of time spent in the vehicle for the tours was a waste of half a day.
Reply from TraveliveMay 29, 2024
Dear Rebecca and Deron, Thank you for your detailed and valuable feedback on your recent trip with us. We are pleased to hear that despite a few bumps along the road, you had an overall enjoyable experience. Your kind words about our team and the tour guides are greatly appreciated. We are also happy that you found the hotels in Rome and Sorrento to be wonderful and that the staff provided exceptional service. Regarding the dinner reservation at Il Chianti, we sincerely apologize for the issue you encountered. We understand how disappointed it must have been to arrive for your anniversary dinner, only to find that the reservation was overlooked by the venue itself. As we later shared with you, our team had indeed called on April 4th to confirm this very important occasion. We do wish that we had known immediately that there was an issue so that our team could have spoken directly with the hostess and explain how special this dinner was for you. We also acknowledge your concerns about La Collegiata and apologize that the accommodations and the amenities did not meet your expectations. La Collegiata is a certified 4* property in San Gimignano, which was proposed from the very beginning of the planning process and was kept in after several changes to accommodations in both Rome and Sorrento. We normally receive glowing feedback for this property and will address your concerns with the hotel management to ensure improvements are made. Finally, for the logistics of your Small-Group Capri Boat Tour, the cruise ended earlier than anticipated and the local team decided that it would have been faster to reallocate another driver who had just finished their route than have you wait additional time for the scheduled one. Thank you once again for sharing your experience with us, as guests’ feedback always provides an opportunity for growth and improvement. We are dedicated to creating memorable experiences and strive for seamless trips. We hope to host you again in the future and wish you both the best always! Stella Hoffer Director of Customer Support | Travelive
Swarup Kumar S.
Myself with wife enjoyed of Europe Tour with Travellive (India) pvt. Lmt. In last september '22 . * First thinking about any foreign tour- huge money involved & fear . . what about ! (Trust) Myself experience excellent . . . Accommodation - 3&4 Star Hotel , Food - buffet break-fast , Light Launch and Indian beautiful Dinner. Transport : A.C Bus and availed all type of conveyance like Curise , Steamer , Big boat , rope way , Swiss train etc. Every country's different guide had been provided . 26 years Europe travelling experience Manger with us and all their services were excellent 👌
