Great
Based on 269 reviews
Tree Classics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, our vision has been to deliver The World's Finest Artificial Christmas Trees™ to your doorstep. Whether you are looking for a specific style or convenient setup options, you will find the perfect tree for your family at Tree Classics.
Tree Classics (treeclassics.com) has 269 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
269 approved reviews, newest moderated first
SG
I enjoying buying Christmas decorations and Christmas trees from Tree Classic. I love the good quality and beautiful Christmas products. The reasonable price is icing on the cake. The delivery is fast too. The customer service is good. I definitely recommend this company.
Chris E.
This is like my third tree I have bought love them This last one is the easy plug which is great love that I don’t have to string lights and my ornaments don’t sag the branches I have many that are very heavy
DB
We liked our first Tree from Tree Classics, that we bought a second one. Our second tree had a beautiful picture on line. When we received it we were very depressed. We could have bought a better tree from Lowes or Home Depot.
Reply from Tree ClassicsNov 8, 2019
Hi, Daniel. Thanks for your feedback. We apologize for any inconvenience that this may have caused you. Please call us, so we can further assist you with your concern.
Susan H.
Beautiful little tree!
John N.
Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it. I call Tree Classics and explain what is going on after being on hold for 10-minutes they come back on and say that their system Flagged the order as potentially fraudulent and had FedEx return the tree?? They said if I wanted the order I would have to go back in using a different credit card or paypal. I looked online and my CC has already been billed. The only fraud is Tree Classics!! Then their manager hung-up on me when I expressed by dissatisfaction with their bad service.
Reply from Tree ClassicsNov 8, 2019
Hi, John. We're sorry to hear about the unfortunate experience you had with us. We would like to make things right for you. Please send us an email with your order ID at [email protected] so we can provide you with an update with regards to your order.
Kavita
Very disappointing! I spend over $700. I had my tree up for 2 Christmas seasons. The first time I opened the box the tree smelled like gasoline. The second season the bottom lights didn’t work. I called and spoke to a representative who took my information but never called me back. I contacted the company again in September so I don’t have to deal with adding lights myself. I spoke to a supervisor who said they will replace the tree. I then received an email asking for my address for the full tree replacement which I have saved. I followed up with the company 2 days ago for a tracking number and spoke to a very rude representative who said sorry it’s past warranty. Had they called me back the first time it wouldn’t be past warranty. I am a mom who has kids, a job and a lot going on I can’t keep on following up with a company especially when they sent an email authorizing a full replacement and asking for my complete shipping address. Terrible customer service not to mention dishonest! Tree Classics should of received zero stars!!!!
Reply from Tree ClassicsNov 7, 2019
Thank you for bringing this to our attention, Kavita. Sorry to hear about the inconvenience you've experienced so far. Your feedback matters to us, and we will endeavor to further improve our services moving forward. Moreover, we value you as a customer, and we'd like to make this right for you. Please email us with your Order ID at [email protected] and we'd be more than willing to get this sorted the soonest.
Harry
The tree is excellent quality, looks great and will last a long time. Our second tree from TreeClassics in the last 15 years.
Paulette
I got 2 71/2 pencil trees with white lights. . They are beautiful. Perfect for the spots I wanted them in. I have a double size window & have them side by side. Looks beautiful.
