TriNetReviews of trinet.com

TriNet Representatives are always 100% professional. They are knowledgeable and promptly provide accurate information. There is never a follow-up call or chat needed for any inquiries. The training the Staff is provided clearly shines through. I would be lost without their Management Team and all Supporting Staff. Thank You, Sherri Williams Trusted Advisor Client Codes NXQ; NY0; NY1; NY3

Customer service is great and helpful. The platform is user-friendly.

The Trinet support team was super helpful as always with resolving our issue fast and in full. That is so much appreciated, thank you all!

Drew Reilly is the best!

TriNet is a reliable and supportive PEO. The payroll and leave specialists are top notch and help ensure you can support your employees to have a smooth experience.

Our company originally started with Zenefits, which was later acquired by TriNet. Unfortunately, the other reviews here are spot on. After the transition to TriNet, service levels declined significantly. It routinely takes months—no exaggeration, months—to receive a response to support emails. And when they finally do follow up, the lack of a proper ticketing system makes it nearly impossible to remember which issue they’re referring to. We ultimately decided to switch to another payroll provider after TriNet attempted to significantly increase our annual costs.

I've got to agree with what everyone else is saying. TriNet is terrible. Every single thing you need to do requires a support ticket. Their fees are INSANELY expensive compared to virtually any other PEO. Their processing platform is not keeping up with the times and is outdated. Their reports are minimal at best and, again, many are blocked and you need a support ticket. Their fees go up every year, they just fired their CFO last year, and you're going to get hit with random "innovation fees" throughout the year that have no explanation. They control your pay dates and make it nearly IMPOSSIBLE to move payroll processing dates.. for example they'll demand payroll be due on the final day of a pay period, despite having hourly employees who have barely started the day, and it's due by 10am. Any request to change that payroll processing date (because, you know, that's kind of illegal), is met with... "oh, sorry, the team says a week isn't enough advance notice". And no matter how many times you remind them HEY, we have HOURLY EMPLOYEES, we need payroll to be processed AFTER the pay period ENDS, they will continue to schedule and demand it that way... but only sometimes!!!... and it's not relevant to any holidays or weekends etc. It's just random. Sooo many road blocks, a VERY outdated processing system, very unfriendly user interface, they gatekeep nearly every permission in the entire system, and you don't have full access to your own company or employee data. The staff will pretty much always be passive aggressive or annoyed with your requests, and the layout is horrible. They're like the boss that nobody likes because they micromanage everything and don't give any of their staff a single ounce of autonomy, then get mad when the turnover rate is sky high. 0/10. Do not recommend.

We used TriNet for approximately one month in 2025. During onboarding, the services and capabilities represented to us were inconsistent with what was subsequently delivered, which led us to terminate them. On February 1st, when it became clear that none of our employees had received their legally required 2025 Form W‑2s, we contacted TriNet for assistance. As of today, TriNet has continued to provide inconsistent explanations and has failed to furnish the W‑2 forms as mandated under federal law. TriNet maintains that the documents are “available online,” yet they refuse to reinstate or activate individual employee access to the portal, making it impossible for our team to obtain their IRS‑required tax documents. This failure has caused unnecessary delays and has hindered our employees’ ability to comply with federal filing deadlines. Based on our experience, we strongly advise prospective clients to exercise caution and thoroughly verify TriNet’s claims and capabilities before entering into any agreement with them.