Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Gwen
The only thing I don’t like is it’s made in china
Reply from trotpets.comSep 24, 2026
Hi Gwen — thanks for the 5 stars! I hear you on the made in China point — I understand that's a concern for a lot of folks. Really appreciate you loving the product otherwise. We're a small family business so your support means everything. Happy to send a friends and family discount your way if you're interested! — Trot Pets
fast E.
We took a chance on this bowl even though it was expensive compared to other slow feeders because we liked the looks and solidness. Turns out the medium sized bowl gets kibbles stuck between the raised bumps and the side of the bowl — so stuck that our 40 lb licks the bowl with force that we worry about her damaging her gums. Why 2 stars? I’d originally give 4 considering the high cost, 3 for the kibbles getting stuck, and down to 2 for reaching out to support and getting no response.
Reply from trotpets.comSep 24, 2026
Hi there — I'm really sorry about the kibbles getting stuck, and especially that you reached out and got no response. That's on us. We're a small family business (just a couple of us), which is the honest reason we missed your message, but not an excuse. If you send me your order number, I'll look into the bowl issue and get back to you ASAP. And if we can make it right, would you be willing to reconsider your rating? — Trot Pets
Cari G.
You never responded to fix the fact that you sent me the wrong product. There was zero service but many requests for survey.
Reply from trotpets.comSep 24, 2026
Hi Cari — I'm really sorry. Getting the wrong product is bad enough, and then not hearing back from us is just unacceptable. I apologize. We're a tiny family team (a couple of us), which is why your message slipped through, but that's not an excuse. Send me your order number and I'll get the right product out to you (or a refund if you prefer) and get back to you ASAP. — Trot Pets
Gabrielle
The bowl doesn’t stay put on the mat. Supposedly magnetic but it doesn’t work. Bought both the mat and the bowl. I emailed customer service and never got a response Save your money-poor quality and poor customer service
Reply from trotpets.comSep 24, 2026
Hi Gabrielle — I'm sorry. The bowl not staying on the mat defeats the whole purpose, and not getting a response when you emailed is not okay. We're a small family business (just a couple of us), which is the honest reason we missed you, but not an excuse. Send me your order number and I'll sort out a fix or replacement — and get back to you ASAP. If we get it working properly, would you be willing to reconsider your rating? — Trot Pets
Amanda
I ordered 2 large elevated dog bowl systems and both came broken. I have written them 3 times and no response. Sent your money and find a reputable company. Definitely NOT the quality that went with the price.
Reply from trotpets.comSep 24, 2026
Hi Amanda — I'm really sorry. Two systems arriving broken is terrible, and writing three times with no response is just not acceptable. I apologize. We're a tiny family team (literally a couple of us), which is the honest reason we missed your messages, but not an excuse. Send me your order number and I'll get replacements out to you right away — checked over before they ship — and get back to you ASAP. — Trot Pets
Lenise W.
Ordered TWO of these feeding stations, one assembled perfectly the other did NOT! The tray was received BOWED, which does not allow a tight fit to the stand. Have attempted to reach the company three times with NO RESPONSE. I paid a lot of money for these feeders which initially looked worth it, but now I’m completely questioning my decision. I’m going to keep emailing, which is the only option for complaints or returns, until I hopefully resolve the issue. Price has ALWAYS dictated my expectations, and in this case, completely dissatisfied and disillusioned by Trot pets🤬 I would not buy from them again.
Reply from trotpets.comSep 24, 2026
Hi Lenise — I'm really sorry. A bowed tray that won't fit the stand is not the quality we stand behind, and three attempts to reach us with no response is unacceptable. I apologize. We're a small family business (just a couple of us), which is the honest reason we missed you, but not an excuse. Send me your order number and I'll get you a proper replacement tray — and get back to you ASAP. Once we make this right, would you be willing to reconsider your rating? — Trot Pets
Anne B.
The bowl set is sturdy and looks great. The set was shipped quickly
Reply from trotpets.comSep 24, 2026
Hi Anne — thank you! So glad the bowl set is sturdy and looks great, and that it shipped out quickly for you. Really appreciate your support — we're a small family business so it means a lot. Happy to send you a friends and family discount if you'd like one for your next order! — Trot Pets
Erin M.
After contacting Trot Pets multiple times through email and their website the only ways they allow customers to contact them and sending pictures of my entire damaged order, I am extremely disappointed with their customer service. I never received a response back. It has been over a week with absolutely no communication, and the damaged box is still sitting on my kitchen table.(which is now going out with the trash tomorrow) Do not waste your money or your time ordering from this company. Save yourself the frustration and choose a more reliable brand that actually responds to its customers and cares !
Reply from trotpets.comSep 24, 2026
Hi Erin — I'm really sorry. Having to reach out multiple times with no luck is not okay, and I apologize. We're a tiny family business (just a couple of us), which is the honest reason your messages slipped through, but not an excuse. Send me your order number here and I'll get back to you ASAP to sort this out. If we make it right, would you be willing to reconsider your rating? — Trot Pets
