trotpets.com Reviews | Read Customer Reviews of trotpets.com

trotpets.comReviews of trotpets.com

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3.9

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Based on 850 reviews

trotpets.com3.9

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About trotpets.com

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h

trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Website: trotpets.com
Category: Pet Stores
Listed on Folks Told: 2026

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trotpets.com reviews

850 approved reviews, newest moderated first

Cathi F.
Apr 21, 2026
Took Care of It
Trotpets definitely took care of handling a broken base with no questions asked. It did take several days (@5) before I heard back.
Reply from trotpets.comSep 24, 2026
Hi Cathi — thank you! Really glad we could take care of the broken base for you, no questions asked. Sorry it took a little longer than it should have — we're a small family team (just a couple of us) so things can take a minute, but we always make it right. Appreciate your support and your patience! Happy to send a friends and family discount if you'd like one. — Trot Pets
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Christine R.
Apr 16, 2026
Great products
Great products
Reply from trotpets.comSep 24, 2026
Hi Christine — thank you! Short, sweet, and made our day. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
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Erin S A.
Apr 16, 2026
The product itself is absolutely…
The product itself is absolutely amazing and so well made. Along with this is the company itself and their team. I was provided some of the best customer service I have ever had and immediately helped with my issue they went above and beyond to fix.
Reply from trotpets.comSep 24, 2026
Hi Erin — wow, thank you! Thrilled to hear the product is amazing and well made, and that you think highly of us as a company too. We're a small family business (just a couple of us) so this really means the world. So grateful for your support! Happy to send a friends and family discount if you'd like one. — Trot Pets
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Renee R.
Apr 14, 2026
Thanks for making sure the dishes and…
Thanks for making sure the dishes and tray were well made!
Reply from trotpets.comSep 24, 2026
Hi Renee — of course! We check every order before it goes out, so I'm glad yours arrived well made. Thank you for noticing and for your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
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Katie N.
Apr 13, 2026
Meh…
Meh. Bamboo came with predrilled holes that did not align with the holes on the legs. Had to rig it up and it was still wobbly. The mat and dog bowls are nice. Hopefully we get refunded for the bamboo stand.
Reply from trotpets.comSep 24, 2026
Hi Katie — I'm sorry about that. Predrilled holes not lining up is frustrating, and having to rig it yourself is not the experience we want. Send me your order number and I'll get you a proper replacement that's been checked before it ships. We're a small family business so I'll get back to you ASAP. If we make it right, would you be willing to reconsider your rating? — Trot Pets
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Kat
Apr 3, 2026
product quality decreased since original
Not as good as the original product I purchased via kickstarter under the old owners, yet it’s $50 more. The water bowl bottom is thin and makes a popping sound when there’s a sudden temperature change to it like when washing with warm water or adding cold water for my dog to drink. I’ll keep this and use it but I would not buy another nor recommend it to others anymore.
Reply from trotpets.comSep 24, 2026
Hi Kat — thanks for the honest feedback, and I hear you. I'm sorry the quality didn't match the original you backed on Kickstarter — that's not what we want, especially at a higher price. We're a small family business (just a couple of us) working hard to get it right. If you send me your order number, I'd like to make this up to you. Would you be willing to reconsider your rating if we do? — Trot Pets
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Gary M.
Mar 31, 2026
No customer service
I have been trying to contact you for 2 weeks and haven’t had a response. Are you still in business?
Reply from trotpets.comSep 24, 2026
Hi Gary — I'm really sorry. Two weeks trying to reach us with no response is terrible, and I completely understand wondering if we're still here — we are, I promise! We're a tiny family business (just a couple of us), which is the honest reason we went dark, but not an excuse. Send me your order number and I'll get back to you ASAP to sort out whatever you needed. — Trot Pets
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Jennifer
Mar 30, 2026
Damaged/defective product
Product was damaged upon opening and trying to get an exchange/refund has been impossible. I have contacted the help email several times and the chat as well. I had one response after my first email saying they would look at pictures (which I sent) then they would contact me. It’s been over 2 weeks without a response.
Reply from trotpets.comSep 24, 2026
Hi Jennifer — I'm so sorry. Receiving a damaged product is bad enough, and then not being able to get an exchange or refund is just unacceptable. I apologize. We're a small family business (just a couple of us), which is why we missed you, but not an excuse. Send me your order number and I'll get you a replacement or refund sorted right away — your choice — and get back to you ASAP. — Trot Pets
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