trotpets.comReviews of trotpets.com

I thought the bowl was supposed to come with a magnet? not here?

We love our Trot Pets bowls! This complete bowl set has everything you need for your pup to have a great eating experience. The slow feeding bowl and water bowl are perfect with three sizes to choose from to get the right size for your pet. The elevated stand puts them at just the right height. And the mat catches spills, so there is no mess! Highly recommend!

Everything got delivered quickly and in perfect condition. We love everything we ordered and so does our fur baby :)

Ordered a dog bowl on march 28th, 2025 for $97 dollars. I think this amount of money is for a dog bowl is actually comical, but joke is on me because I paid it. One week later, I reach out to the company because I have heard nothing to ask about tracking info, a week after that (so two weeks after I originally order) they message me to tell me there is an IT coding issue but that they expect to get it resolved shortly. April 22, 2025 (almost four weeks after I ordered) I reach out again to ask what is going on. No solution was offered, just a short tale about how the product I ordered wasn’t even supposed to be active on the website and that they didn’t know how I ordered it to begin with. LOL. I then proceeded to cancel my order. It’s crazy how someone can own a business but simultaneously not care at all about their customers. The website states they have previously had issues with things of this nature (not shipping out product) so I assume it’s just a classic case of people attempting to be business owners who bit off more than they could chew, which is unfortunate because their products appear to be higher quality than a lot of other options currently on the market. Oh well! Bye bye forever Trot pets.

The product is fantastic and was exactly what I was looking for.

The customer service of Trot is atrocious which is unfortunate since the product is beautiful- it just didn’t work for me. I followed the steps to return the unused products, requested a ship label, and then got a series of incredibly unprofessional emails from someone in their customer service department essentially harassing me for trying to return the product that didn’t work for me (was way too small). I’m a business owner and I can’t imagine speaking to customers in the way that trot speaks to its people. It must be the culture at the company because everyone that I’ve interacted with there, is the same. It took A full month for me to get a refund after I returned the product using the shipping label that they sent me! Run, don’t walk, away from this company

Delivery was quick and my pup loves his new slow feeder and water bowl. I love it because he can’t knock them over!!

Not all the items were sent to me and customer service responded once without any action to remedy the issue.