trotpets.comReviews of trotpets.com

I love my trotpet bowl. Great in the dishwasher and also easy to clean by hand. Gets pups eating at a healthy pace. One concern on a second bowl I recently bought for a new adopted dog is that the coral-colored outer lining is pulling away from the bowl. The first bowl I bought has not done that at all. Not sure if this is of any real concern at this point, but...update—i was contacted after my review from trotpet and they sent me a replacement bowl right away. Great customer service!

Super fast delivery. Nice product!

I received the trot bowl complete kit as a gift for my newly adopted Mastiff puppy. I was so impressed by the quality of the product! I've had dogs my whole life and these bowls are superior to any I've had. My puppy was having a little difficulty with the slow feeder bowl so we bought an extra water bowl for her to use as a food bowl until she's bigger. She loves it! Also purchased a snack mat to use for her frozen pumpkin yogurt treats and it was a big hit . Will be heavily in use as warmer weather arrives!

I just received my two elevated dog bowl sets after a month. Let me run you through the nightmare that was this order: March 8: Placed order for two sets on their website March 12: Still no confirmation order or contact from the company, but I know the order exists because I set up payment through Shop and received confirmation from them, I reach out to trot via email. March 17: Still no reply from company, I try their chat online + send another email. I get a reply several hours after I start the chat to say that they are checking with their warehouse and will get back to me asap. March 24: Still no reply from company via chat or email. I try their chat again and let them know I will be issuing a chargeback on my card if I do not get a resolution on this day. I hear back within an hour with a discount and to let me know my items are about to ship. April 2: Items finally arrive in a huge box with zero protection, both sets shockingly didn't take significant damage even though they were just rattling around in a box 10x bigger than needed. Nothing is assembled, really poor packaging. Don't get me wrong, the product itself is great, but be prepared to have a horrible experience in order to actually get your product. I have no idea why it was so much trouble just to get confirmation that my order existed / what was going on with it.

These bowls and stand are absolutely made so nice! My dog loves them. Looking for something made exceptionally well, then purchase these you will not be sorry!

I ordered the elevated set and was shocked at how poorly made and sloppy it was put together. The return portal on the website is not remotely user friendly so I emailed customer service and included several pictures that you would think would be concerning, and have not yet heard back and there’s no phone number available. It’s really something for a company to charge so much and have a cheap product and horrible to non existent customer service.

Spent hundreds of dollars and never received the order. I’ve reached out to customer service at least 10 times over the last couple of months and only received one email in response back. Have sent several more emails since then and heard nothing back. Would not recommend this company!

We have had the complete set now for about two weeks and so far so good. We purchased this item specifically for the magnetic bowls because our puppy started trying to pickup the water and food bowls and bring them in the living room making a huge mess along the way. Since we have been using these, he had not tried to do that! They look nice enough and cleans easily. My complaints would be the ability to mix and match items that I wanted for the complete set, which saves money over buying each individual piece. For example, my pup doesn't need more than 1.5 cups of food per meal which would have put us in the small bowl category. However we could not get the small bowl with the 12 inch stand. Also, there was a color we wanted that was not available as a "complete set" but when purchased stand alone I was able to add it to my cart. I should be able to make a complete set to match my dogs needs and not buy each separately which adds costs.