HealRayReviews of tryhealray.com

Reply from HealRaySep 7, 2026

Hi Lois, Thank you so much for sharing your honest feedback. We completely understand that not seeing a noticeable improvement after 6 months can be disappointing. Please keep in mind that results may vary depending on the condition and severity of each person’s gum concerns. More severe cases may require additional professional dental treatment alongside supportive care. We recommend continuing your regular dental checkups so your dentist can monitor your gum health and progress over time. Thank you again for your feedback and for trusting HealRay. 🦷

Reply from HealRayAug 26, 2026

Hi, Pat! We’re sorry for the inconvenience you’ve experienced with your HealRay device. We’ve sent you an email with the next steps to help resolve the issue. Please check your inbox, and we’ll be happy to assist you further.

Reply from HealRayAug 7, 2026

Hi Gg, Thank you so much for sharing this! 😊 We’re really glad we could make things right for you. Your support and recommendation truly mean a lot to us!

Reply from HealRayApr 10, 2026

Hi Lisa, Thank you for bringing this up, and we’re sorry for the confusion. To clarify, the six-pack Gum Care Gel is priced at $119.82 USD. Since your payment was made in Australian dollars, the final amount you see depends on PayPal’s exchange rate at the time of the transaction, which can differ from standard market rates. In some cases, PayPal may also include conversion or processing fees, which can increase the total amount reflected in AUD. Based on recent exchange rates, $119.82 USD can convert to approximately $170–$190 AUD, so the amount charged falls within the expected converted range. However, we understand this may not have been clearly communicated during checkout, and we sincerely apologize for any confusion this has caused. We understand this wasn’t clearly communicated and apologize for the concern. We’ll also respond to your PayPal dispute to help resolve this as quickly as possible. Please feel free to reach out if you have any questions—we’re here to help. -Jusmine

Reply from HealRayApr 9, 2026

Hi, we understand how concerning this must feel. First, we want to reassure you that HealRay red light therapy does not cause periodontitis or elevated MMP-8 levels. These are signs of an underlying gum condition that typically develops over time, often before symptoms become noticeable. As a dentist, I’d explain that periodontitis is commonly influenced by things like long-term plaque and tartar buildup, bacteria below the gumline, genetics, immune response, smoking, stress, systemic health conditions (like diabetes), and even past gaps in oral care. Sometimes it progresses quietly, without obvious symptoms, until it reaches a more advanced stage. In fact, improving your routine and diet are very positive steps. However, at Stage 2–3 periodontitis, professional treatment is essential—this may include deep cleaning (scaling and root planing), possible medications, and close monitoring by your dentist or a periodontist. Using supportive tools like HealRay can be part of a good home care routine, but they don’t replace clinical treatment when gum disease is already present. My advice: please see your dentist or a periodontist as soon as possible so this can be properly managed. The good news is that with the right care and consistency, this condition can absolutely be controlled. We’re here to support you—feel free to reach out anytime. Best, Canlas,DMD

Reply from HealRayMar 29, 2026

Hi Elsa, we sincerely apologize for your experience. While some issues during delivery can occasionally be beyond our control, we take full responsibility and are committed to improving our service moving forward. Please rest assured that in cases of failed deliveries, we always ensure our customers receive a refund. Thank you for your understanding.

Reply from HealRayFeb 27, 2026

Hey Tiara, We’re very sorry for the frustration this situation has caused. Please be assured that your order has been refunded on our end. If you still do not see the funds in your account, we recommend contacting your bank or payment provider to confirm the transaction. You may also file a dispute with them if necessary, as they can trace and release the funds directly. We truly apologize for any inconvenience and are happy to provide any details needed to assist with the dispute process.

Reply from HealRayFeb 11, 2026

We’ve asked multiple times for your order details but haven’t received enough information to locate a purchase. The name provided (“Gpa”) does not match any order in our system. We stand behind our product and warranty and are happy to send a replacement for any verified defective unit. Please contact us with your order number, the email used at checkout, or a receipt screenshot so we can resolve this quickly.