OtterReviews of tryotter.com

Internet & Software

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4.4

Great

Based on 588 reviews

Otter4.4

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Otter

Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Otter (tryotter.com) has 588 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: tryotter.com
Website: tryotter.com
Category: Internet & Software
Listed on Folks Told: 2026

Otter reviews

588 approved reviews, newest moderated first

Marisol H.
Jun 19, 2024
Jae was prompt and helpful.
Jae was prompt and helpful.
Reply from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
geraldo P.
Jun 13, 2024
Marizol was the best prioritysupport…
Marizol was the best prioritysupport that i ever had in this 2 years.
Reply from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
rommel G.
Jun 11, 2024
I had a huge problem connecting to DD
I had a huge problem connecting to DD, Tine was able to figure out the issue and solve the problem. Thank you for your help.
Reply from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Doni
Jun 7, 2024
Vivien Illustracion good agent
Vivien Illustracion good agent
Reply from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Maria T.
Jun 3, 2024
Justine does a great job!
Justine does a great job!
Reply from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
Simon B.
Jun 1, 2024
This is a useful tool but 2 things…
This is a useful tool but 2 things bother me. First the tips is added by default, which is a scam for me, because un France we don't tips except if the service is really good, especially in click and collect, and second thing, the newsletter checkbox was checked by default, and I'm pretty sure that's illegal in France.
Reply from OtterJul 10, 2024
Hi Simon, Glad you are finding Otter useful, and sorry to hear about these issues. I've requested more information from you so someone on our team can reach out to you directly. Thank you. - Alex
David
May 30, 2024
Service was incredibly fast
Otter was able to process my request all within a few hours. Great job to all.
Reply from OtterJun 20, 2024
Thank you for the feedback! We're glad to hear that we were able to provide exceptional customer service. We'll definitely give them a shout-out. Thanks!
christina
May 30, 2024
this company is the worst ...customer…
this company is the worst ...customer service does nothing to help as they have no idea as to what they have to do.Thewy will put you on hold pretend to work on the problem come back and tell you we will open a case and get back to you. I have cancel with this company for over a month and still not ablle to change or review my menu at the delivery platforms i have call uber and they tell me otter is still attach to the platform I call otter they say no we will open a case and invastigate I am still waiting meanwhilke I have no access to my menu.
Reply from OtterJul 10, 2024
Hi there Christina, I'm so sorry about this. I can imagine how frustrating it is to not be able to update your menus. I've requested more information from you so I can have someone on our team reach out to you directly. Thank you. - Alex

OtterReviews of tryotter.com

Rating breakdown

What customers rate

About Otter

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OtterReviews of tryotter.com

Rating breakdown

What customers rate

Otter reviews

Jae was prompt and helpful.

Marizol was the best prioritysupport…

I had a huge problem connecting to DD

Vivien Illustracion good agent

Justine does a great job!

This is a useful tool but 2 things…

Service was incredibly fast

this company is the worst ...customer…

About Otter

More in Internet & Software

ICDSoft

Globlinker

Fixrunner

Koalendar

Otter reviews

Jae was prompt and helpful.

Marizol was the best prioritysupport…

I had a huge problem connecting to DD

Vivien Illustracion good agent

Justine does a great job!

This is a useful tool but 2 things…

Service was incredibly fast

this company is the worst ...customer…