OtterReviews of tryotter.com

was able to decode my query and provided point information which was really helpful

The accuracy, patience, and knowledge of Micah Macabulos made resolving our issue a breeze. Thanks again so much, these extra orders were receiving make a big difference

Vina gave me excellent customer service

Just terrible, inefficient full of condescending words customer UNservice. My service has been down for a month. Customer rep assure the problem is that my hardware wasn't purchased from Otter directly, which is false. 2 weeks later agent said that " upper management" found out Im right and hardware IS Otter's hardware. But STILL, "Upper management" has to come up with a solution for me. Days later agent said that " Upper Management" said I need to purchase new hardware from them . I said, ok, whatever it takes. Days later I asked for ETA on hardware and agent said that Upper Management is looking into this... I said I am cancelling my service with OTTER and agent said, Upper Management will contact you in a few days about how to go from here !!! Who's that stupid Upper Management ?!?!?? In case you, Upper Manager are reading, here's my Ticket number: 10747750 Restaurant chain in USA

While it took two weeks to resolve my issue, Vivien Illustracion was absolutely amazing in getting my issue resolved today!

Mark was great and patient understood my concerns and was able to assist resolving the issue.

Mark Victor Bitao - This guy was a rockstar. Very polite and helpful. Glad I was able to get a rep that new his stuff.

Mak is AMAZING! He helped us with a very complicated request. We needed to add 5 new brands to multiple locations. He has been the BEST Otter customer rep I have ever worked with.