Reply from TryravineOct 18, 2026
Hey there,
We take concerns about customer service, communication, and advertising transparency seriously, and we understand how frustrating it can be when you feel your concerns have not been addressed.
However, after reviewing the information available to us and checking with our support team, we have been unable to locate any record of your initial conversations or the repeated attempts to contact us described in your review. As a result, we are currently unable to verify the circumstances of your experience or fully investigate the concerns you have raised.
We also reached out to you six days ago to request additional information so we could look into this matter further, but we have yet to receive the details needed to help us establish the history of your interaction with our team. Without that information, it is difficult for us to understand what occurred or determine where communication may have fallen short.
We respect every customer's right to share their experience and expect businesses to be accountable. At the same time, we believe it is important that concerns are supported by verifiable details so they can be reviewed fairly and accurately. We would welcome the opportunity to examine your specific concerns regarding your order, refund, and advertising impressions rather than leave these questions unresolved.
If you are willing to provide your order number and the email address used for your purchase, please contact us at [email protected] so we can make another attempt to locate your records and review the matter thoroughly.
We remain committed to addressing legitimate customer concerns and appreciate the opportunity to clarify situations when the necessary information is available.
Regards,
Amanda
Social Media Team
