Lynn H.
BAD SERVICE - Been a customer for over five yearss
Been a customer for over five years, In 2025, the service has really gone downhill. Wait time for call backs average four or more hours after being told an hour. The level of expertise has dropped requiring multiple phone calls to resolve problems caused by TTB. TTB antivirus loaded onto PC was bad and allowed access to PC by unknown parties. TTB antivirus on laptop not working properly with deep scan running WAY too long and the same with quick scan. After requesting via chat to escalate issues with service to higher level of management, no response after being told someone would call on a specific date. Had to spent over $1000 with another IT tech to get issues resolved. I would not recommend their service, too many problems caused by them that they couldn't fix.




