UnaliWearReviews of unaliwear.com

Reply from UnaliWearOct 8, 2024

Thank you so much for your thoughtful review. We pride ourselves on excellent customer service and appreciate your kind words. All the best and stay well and safe.

Reply from UnaliWearOct 8, 2024

Thank you so much for your kind and thoughtful review. All the best and stay well and safe :)

Reply from UnaliWearOct 7, 2024

Thank you for your review. Yes, when a watch issue is beyond the ability for our Customer Success Team member to solve immediately, the situation is escalated to our engineering team. This rarely happens, but when it does it can take several calls for us to resolve. We were glad we ere able to solve your issue remotely for you after following this process. Regarding the batteries, the prongs are quite resilient, but can break if they become repeatedly stressed during the removal process from the watch. Here is a short video showing how to properly change the batteries on your watch while it remains on your wrist to prevent the prongs from breaking: https://vimeo.com/451873669

Reply from UnaliWearOct 5, 2024

Thank you for your thoughtful review. As a reminder, your Kanega Watch's fall sensitivity can be adjusted remotely by our Customer Success Team. Some wearers ask for it to be more sensitive and some ask for it to be less sensitive, based upon their lifestyle and activity. If you would like us to adjust your watch's fall detection sensitivity, simply contact us at 888-343-1513 and we will be happy to do that for you. All the best and stay well and safe.

Reply from UnaliWearOct 5, 2024

Thank you so much for your review. All the best and stay well and safe.

Reply from UnaliWearOct 5, 2024

Thank you for your review. Your watch will alert you when your rechargeable batteries are at 30% of power. That usually happens every 24 hours or so. It could happen a bit sooner or a bit later for a number of factors that can impact battery power (cellular vs. wifi connectivity, how often you ask for the time everyday, if you have spoken to the monitoring center that day through your watch, etc.). If you have more questions, please contact our Customer Success Team at 888-343-1513 and we would be happy to help you further.

Reply from UnaliWearOct 5, 2024

Thank you for you review. We hope you stay well and safe.

Reply from UnaliWearOct 5, 2024

Thank you for your thoughtful review. We will review your watch performance internally and contact you with solutions to your concerns. All the best and stay well and safe.