Great
Based on 534 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
534 approved reviews, newest moderated first
SAM R.
Very nice people, they care about helping their customer. When they promised something, they keep working on it until it’s done without delay.
Reply from UnderPricerAug 9, 2026
Thank you for trusting us with your flight booking. It was our pleasure to assist you! If you have any questions or concerns, please feel free to contact us anytime. Warm regards, Underpricer
Alex A.
My flight was delayed by 12 hours, but ultimately I got my refund. Thanks to jadd so I am very happy. I got my money back and they will always cover you and it is a great company to book.
Reply from UnderPricerAug 9, 2026
Thank you for sharing your experience. We’re glad to know that everything has been sorted out. If you need any further assistance, please feel free to let us know. Warm regards, Underpricer
Christina H.
This company is a total scam. Beware. Though this was booked through Kayak with a Singapore airlines flight the company is a third party service that trades in shady business practices. They will cancel or change your flight at the last minute, hassle you about flight changes without even showing the correct time changes, ask for extra money to address changes, etc. In my case they rebooked the first leg of a transfer to fall two days after the second leg of the flight, making it so I would miss both flights. The chat is just an automated chat bot and customer service gives you the run around by just putting you on hold and transferring you to one person after the other. It seems like they try to use every trick in the book to scam you out of your money.
Reply from UnderPricerAug 6, 2026
Dear Christina, Thank you for taking the time to leave us a review. According to the booking history, the itinerary was affected by an involuntary schedule change initiated by the airline. Please note that travel agencies are unable to alter or cancel flight schedules on behalf of the airline. It also appears that you opted to make the necessary changes directly with the carrier. We sincerely apologize for any inconvenience this may have caused. If you would still like to discuss this matter further, please don’t hesitate to let us know. Warm regards, Underpricer Thank you for reaching out to us. We're sorry to hear about this. Please allow us to review the matter further. In the meantime, if you have any other concerns, please feel free to let us know. Warm regards, Underpricer
Lara N.
Definitely the best price I could find for flights to Europe and back in July. I was being contacted by some agent to upgrade by choosing seats, etc. which I found unnecessary and just ignored. The seats we got without paying for them were just fine.
Reply from UnderPricerAug 6, 2026
Thank you for booking with us! If you need any assistance, please feel free to contact us anytime. Warm regards, Underpricer
Mahmoud F.
Made my booking easy and fast and when the airline company changed my itinerary they contacted me very fast and solved my problem and made me satisfied. Thank you.
Reply from UnderPricerAug 6, 2026
Thank you for your review! It was our pleasure to assist you with your schedule change. Should you need any further assistance, please feel free to let us know. Warm regards, Underpricer
Nilesh G.
Good service
Reply from UnderPricerAug 6, 2026
Thank you for your review! It was our pleasure to assist you with your schedule change. Should you need any further assistance, please feel free to let us know. Warm regards, Underpricer
Marian A.
Worst agency eveeeeerrrrrr. Liars and fraud. They are not professional agency at all. They kept delaying the response to delay my flight due to medical emergency despite the fact that the airline kept answering them that it was ok to postpone but they are thieves and wanted to rip us out of our money. Bunch of losers behind their desks, not helping at all. Neveeeeeeeeerrrrr book with them.
Reply from UnderPricerJul 28, 2026
Updated response Dear Marian, Thank you for taking the time to leave us a review. Our records indicate that you contacted us regarding a voluntary schedule change due to unforeseen circumstances. In response, we reached out to the airline to request an exception on your behalf. We’re pleased to confirm that, as a gesture of goodwill, the carrier agreed to waive the applicable change fee. However, any fare difference resulting from the change would still be the passenger’s responsibility. While the ticket was purchased through us, each ticket is subject to the airline’s applicable fare rules and conditions, which we are required to follow. We sincerely apologize for any inconvenience this situation may have caused. We understand that we may not have fully met your expectations, and we truly appreciate your feedback. We hope to have the opportunity to assist you again in the future. Should you have any additional questions or concerns, please don’t hesitate to let us know. We would be happy to assist you further. Warm regards, Underpricer
Mohammad R.
Thieves - period! Liar too. Knows every trick to get your money. Sent me wrong information on flight changes - told me they sent emails which they never did. They tell me I accepted the changes on the email they sent (which they never did) and instead, I only saw their responses on WhatsApp. When asked if I can cancel my trip and get any refund, they told me I am not eligible! I contacted directly the airlines and I was eligible for full refund! Underpriced fooled me with the wrong information and then they were going to take my refund from the airlines too.
Reply from UnderPricerJul 28, 2026
Updated response: Thank you for reaching out to us. We’d be happy to review the booking history and the applicable airline policies for your reservation. However, we haven’t been able to locate this specific reservation in our records. Could you please share your valid booking details with us? You may also send additional information to [email protected]. Warm regards, Underpricer Thank you for sharing your feedback. We'd like to take this opportunity to take a closer look at your case and identify the root cause of the issue. In the meantime, if you have any questions, please feel free to let us know. Warm regards, Underpricer
