Great
Based on 534 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
534 approved reviews, newest moderated first
Gang - Yuan Law G.
Excellent service. Really appreciate that.
Reply from UnderPricerJul 22, 2026
Thank you for booking with us! It was our pleasure to serve you. Please don't hesitate to reach out if you have any questions or concerns. We're always happy to help. Warm regards, Underpricer
Kirk R.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Reply from UnderPricerJul 19, 2026
Updated response Thank you for taking the time to leave us a review. Our records indicate that you made a reservation and were contacted regarding additional services, such as pre-assigned seats and luggage. Please know that these services are offered to all our clients to help ensure that their individual travel needs are met. We would also like to clarify that your ticket was issued and all segments of your itinerary were confirmed. We sincerely apologize for any inconvenience caused if we did not meet your expectations. Should you have any questions or require further assistance, please feel free to contact us at any time. Warm regards, Underpricer Thank you for reaching out to us, and we're sorry to hear about your experience. We'd be happy to look into this for you. Could you please provide your booking details? You can also share more information by emailing us at [email protected]. Warm regards, Underpricer
Rohan H.
Very good booking service that goes the extra mile to help!
Reply from UnderPricerJul 19, 2026
Thank you for booking with us! It was our pleasure to serve you. If you need any further assistance, please don't hesitate to contact us anytime. Warm regards, Underpricer
Farima
Scam! I tried reaching them on their WhatsApp message for support. Frustrated for 3 days with autogenerated response "we're sorry, we've requested customer service" that never materialized. The nightmare continued since they booked us on two different airlines and we had to get entry visa in Shanghai. Total disaster and to this day, I'm waiting for a response. Book directly and avoid these clowns
Reply from UnderPricerJul 16, 2026
Updated response Thank you for sharing your feedback. We'd be happy to review your booking history and address any concerns you may have; however, we haven't received any booking information from you. If you'd like to discuss this with us, please feel free to contact us anytime. Warm regards, Underpricer Thank you for reaching out to us. Kindly provide your booking details so we can review your case further. Alternatively, you may share additional information by sending us an email at [email protected]. Warm regards, Underpricer
Alexander K.
They contact me directly to both find me a better itinerary and to ensure my seats were selected. Excellent service.
Reply from UnderPricerJul 16, 2026
It was our pleasure assisting you. Thank you for sharing your experience with us. Please know that we remain available should you need any assistance. Don't hesitate to contact us at any time. Warm regards, Underpricer
David T.
Simple and easy purchase decisions
Reply from UnderPricerJul 16, 2026
Thank you for booking with us!If you have any questions or concerns, please don't hesitate to contact us at any time. We're always happy to assist. Warm regards, Underpricer
Sheena J.
Save yourself the headache and stay far away from Underprices. This company is an absolute fraud and operates just like a spider web, waiting to catch families in trouble.We booked tickets from Toronto to Copenhagen, only for Underprices to secretly cancel our booking behind our backs the very next day. When we called to ask why, they had the nerve to claim that the flight prices had gone up and it was a "financial loss for them." They told us we would have to pay the full amount for a new flight and wait 10-15 days for a refund from SAS.We luckily caught them by checking directly with the airline, and after a massive fight and escalation, they were finally forced to rebook us. However, they maliciously split our family into two separate bookings. When those flights later suffered disruptions, this split made alternate arrangements a nightmare, as the airline treated us as completely separate reservations and wouldn't easily accommodate us together.To make matters worse, when I called their customer support later for a separate issue, their solution was literally to tell me to cancel the ticket, fight the airline for a refund, and book a fresh one entirely on my own! These guys are good for nothing and do not care about the passengers they strand.They are a fraudulent agency that will take your money, arbitrarily cancel your tickets to cover their own profit margins, and leave you to deal with the fallout. Do yourself a favor and book directly with the airlines. Zero stars if I could!
Reply from UnderPricerJul 14, 2026
Updated response: Thank you for sharing your feedback. We'd love to address all your concerns, however, we haven't received any booking details from you. Should you wish to discuss this further, please don't hesitate to let us know. Warm regards, Underpricer Thank you for contacting us. We're truly sorry to hear about your experience, and we'd like to review your case further. Could you please share your booking details with us? Alternatively, you may provide additional information by sending us an email at [email protected]. Warm regards, Underpricer
APOSTOLOV/GEORGE V.
You are an excellent travel agency. Your extraordinary service won’t be forgotten! Thank you for your time!
Reply from UnderPricerJul 7, 2026
Thank you for booking with us! We're thrilled to hear that we met your expectations. If you need any assistance, please don't hesitate to reach out to us anytime. Warm regards, Underpricer
