Great
Based on 534 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
534 approved reviews, newest moderated first
Tina
This is a good company. And very fast, friendly customer service. It might take a little longer time than you expect but the agents are very helpful and very patient.
Reply from UnderPricerJul 7, 2026
Thank you for your amazing feedback! It was our pleasure to provide you with an excellent customer experience. If you have any questions or need assistance with anything else, please feel free to let us know. Warm regards, Underpricer
Terry P.
Updated: I raised this from a 2 star to a 3 star because after threatening to report the company to my bank and the FTC for fraud my refund came through today 07/02. I did give them until the 9th and they came through quick. So I got my money back. To bad they made what started out as a good experience one ending with a bit of sour taste in my mouth. Initially it all went well. Then the airlines began messing with the flights extending my trip to over 24 hrs. Not under Underprices control nor their fault. Followed up with a customer service rep and got my trip refund approved. A week later I am now being told that my refund may take up to two months. Underpricer blames the airline. I contacted the airline and they sated that credit card refunds are completed within 7 business days. Very very fishy.
Reply from UnderPricerJul 7, 2026
Thank you for sharing your experience with us, and we're truly sorry to hear about it. We're glad to know that your refund has been processed. Please rest assured that we have taken note of your feedback and appreciate you bringing it to our attention. If you need any further assistance, please don't hesitate to contact us anytime. Warm regards, Underpricer
Doron C.
This was my first time using Underpricer I was very pleased with their customer service they took care of my needs very quickly
Reply from UnderPricerJul 7, 2026
Thank you for booking with us! It was our pleasure to assist you. If you need any further assistance, please don't hesitate to let us know. Warm regards, Underpricer
Nur A.
Royce is very patient and calm
Reply from UnderPricerJul 2, 2026
Thank you for sharing your booking experience with Royce! We're delighted to hear that Royce was able to assist you. If you need any further assistance, please don't hesitate to let us know. Warm regards, Underpricer
Mani R.
They provided a great fare which was already updated by the airline to a much higher fare. However you have to be patient while they process. For realtime updates you can login to their portal and check using the order number.
Reply from UnderPricerJul 2, 2026
It was our pleasure assisting you. If you have any questions or concerns, please don't hesitate to let us know. Warm regards, Underpricer
Cristina M.
Horrible service. DO NOT use them. I received so many calls and every person said different stuff. I end it up paying almost $5,000 for a 2 tickets for Japan. For all the inconveniences they have me $100 voucher. That doesn’t even cover a seat on any flight. The worst company out there. They should not be in business !!
Reply from UnderPricerJul 1, 2026
Thank you for sharing your feedback. After reviewing your case, we found that you requested a name correction, which was processed in accordance with the airline's policies. You later contacted us to inform us that you had missed your flight. We understand how frustrating this situation must have been. On your behalf, we contacted the validating carrier and requested an exception. Unfortunately, the airline denied the request, stating that the ticket no longer had any value because the flight had already been missed. As a result, you opted to purchase a new set of flights. Thank you again for bringing this matter to our attention. If you have any questions or concerns, please feel free to let us know. Warm regards, Underpricer Thank you for sharing your experience with us. Please allow us some time to review your case further and verify what transpired. We sincerely apologize for the inconvenience. If you have any questions, please feel free to let us know. Warm regards, Underpricer
KR
I had to cancel my trip. Customer Service was informative and helpful in getting a Refund.
Reply from UnderPricerJun 25, 2026
Thank you for sharing your experience with us! It was our pleasure to assist you! Warm regards, Underpricer
Terrence D.
Customer service was extraordinarily competent and helpful in resolving my questions regarding an upcoming international trip involving two airlines. I’m very impressed!
Reply from UnderPricerJun 24, 2026
Thank you for trusting us with your reservation. We're thrilled to hear that everything has been sorted out. If you have any questions or need help with anything else, feel free to reach out to us anytime. warm regards, Underpricer
