Average
Based on 170 reviews
United Car Care3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security.United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.
United Car Care (unitedcarcare.com) has 170 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
170 approved reviews, newest moderated first
Diosa H.
United Car Care came through for me. They provided professional and timely service along with a car rental while major repairs in my car were completed. Thanks.
Reply from United Car CareJun 19, 2024
Thank you, Diosa!
Maria Avalos A.
Profesional and kind
Reply from United Car CareJun 18, 2024
Thank you, Maria!
Sean M.
Had to replace A/C compressor for my car. Cost of new parts and labor was almost $3000.00. With no complaints they covered everything with me only paying the deductible of $100. Felt like I won the lottery.
Reply from United Car CareJun 13, 2024
Thank you, Sean!
Doris G.
We had several issues with my Honda Accord. Kevin was excellent in handling all our needs. Extremely professional and very patient with my son and I. He resolved all our issues quickly and to our satisfaction. We recommend this car insurance.
Reply from United Car CareMay 31, 2024
Thank you, Doris!
Jimmy C.
Everything was seamless and my dealership service consultant remarked how quickly the payment was received and how pleasant his interaction was with United personnel. Further, he remarked this was not typical when dealing with warranty companies. So, nothing to complain about. Unusual these days.
Reply from United Car CareMay 29, 2024
Thank you, Jimmy!
Dan
I am pretty disappointed in my experience with the adjustor I had a couple months back. Now I do not remember his name. I contacted them after finding out that my truck had an issue with skipping timing after the fuel pump detonated. The fuel pump issue was taken care of by Stellantis (a very long and stressful battle), but after contacting the claims Rep for United care care, they decided not to cover my repairs because I could not provide all of my receipts for my oil changes. I am one who changes my own oil. I take care of my vehicles and enjoy doing standard maintenance. I was told there is nothing they can do, if i can not provide all receipts, then they cant cover it. Mind you, I moved cross country via a truck and trailer a couple years ago. I misplaced my receipts in the mix but have always kept a log of services I have done. This of course, was not suitable for UCC and still denied my need for a claim. I feel when you pay top dollar for platinum coverage, it should come with some compassion and understanding. And not met with saying policy is policy and their hands are tied. We are all human and companies like this should take that into account and do their best to help their customers out, instead of finding the easy way out of doing what they are supposed to. Which is be that place to go when in need of vehicle repairs or troubles. I am just highly disappointed in the lack of effort and ease of moving on from UCC. I shouldn't feel like I am a victim because I don't have receipts.
Reply from United Car CareMay 13, 2024
UPDATE 5/21/2024: Hi Dan, Thank you for contacting us directly and giving us an opportunity to review your claim. As discussed, we're unable to cover your claim without any form of proof to substantiate your handwritten oil change log; however, we have provided with some funds toward your rental bill. Our Claims Manager, Kevin, has is leaving your claim in open status for the next 30 days - should you happen across any receipt or find a related purchase in your banking statements, please do not hesitate to let us know. We are more than happy to review what you find and provide as much additional help as we can. Updated reference #1410879. "Hi Dan, We are needing additional information to identify your policy and review the circumstances of your claim. Can you please respond with a direct message here or call (303) 792-8653, reference #101159, and provide us with your contract number or the last six digits of the VIN?"
Eduardo L.
the worse company ever!!!! specialy KEVIN there claim supervisor did not offer any help other then hanging up the phone on my face! a complete ASS####!! now i have a 3500$ warranty that doesnt work for crap! my car its having issues with the diferential and there blaming me for it i bet there just doing that not to pay for my repair! dont buyyyyyy from them look for another company! there costumer service sucks! kevin its a supervisor but he is trash he wont help you!! dont give your money away!! they wont help you!! eduardo leon!
Reply from United Car CareMay 2, 2024
Hi Eduardo, When you spoke to Kevin on 4/26/24, he explained that we were covering $3,552.00 in repairs under the claim in question, and that despite having inspected the vehicle on three separate occasions, the shop was unable to produce/show a failure in the rear differential. Unfortunately, you chose to become beligerent during this conversation, yelling and swearing at Kevin. Despite his warning that he would disconnect the call, you continued this behavior, so Kevin, rather than listening to you yell and swear, ended the call. While we understand that car repairs can be frustrating, our employees are human beings, doing the best they can to utilize your policy to pay for repairs to your vehicle, and they do not deserve to be verbally attacked. That said, we are happy we were able to cover over $3,500 of this claim for you and hope that you can treat our adjusters more courteously when speaking to them in the future. Refernce #1415238.
Mark R.
Got off to a slow start with front end help but a supervisor by the name of Kevin knocked it out of the park and finished strong.
Reply from United Car CareMar 5, 2024
Thank you, Mark!
