Average
Based on 170 reviews
United Car Care3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security.United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.
United Car Care (unitedcarcare.com) has 170 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
170 approved reviews, newest moderated first
Raveena S.
I had misfire issues and took it to the BMW dealership. They found the issue and also a leak. They contacted UCC, they got the approval right away and got the work started and it was covered. I had read many good and bad reviews, from my own experience it was a hassle free process and the dealer said the customer service was excellent when dealing with UCC Thank you
Reply from United Car CareNov 7, 2023
Thank you, Raveena!
John B.
I toook my rig to the shop and had it fixed with no hassle and no problems they took great care of me and my baby
Reply from United Car CareOct 27, 2023
Thank you, John!
CAM
Awful. Awful. Awful. The inspector is representing your outfit. If UCC needs my mechanic to demonstrate something (to the inspector you sent), have the inspector ask them to demo. My mechanic isn't going to read their (your company's inspector) mind.
Reply from United Car CareSep 22, 2023
Update 9/22/23: Hi Cam, Thank you for getting back to us with additional information. We were able to review your claim, which appears to still be in process, awaiting further work from the repair facility. In response to your review, while the inspection service we contract is an independent company and does not represent United Car Care, we appreciate you bringing the issues you experienced to our attention. We apologize for any inconvenience and will work with the inspection company to make sure future inspections are handled as efficiently and professionally as possible. Hi Cam, We are needing additional information to identify your policy and review the circumstances of your claim. Can you please respond with a direct message here or call (833) 815-2503, reference #101154, and provide us with your contract number or the last six digits of the VIN?
Kevin S.
Seems like the only answer you give. When the car breaks down, we don't cover that. This is the first extended warranty I've ever bought, and it will be the last.
Reply from United Car CareAug 22, 2023
Hi Kevin, We are unable to find any active policies in our system under your name. Can you please send a direct message here or call (833) 815-2503, reference #101153, and provide us with your contract number or the last six digits of the VIN?
CELESTINO G.
PLEASE BE AWARE OF THIS FRUDULENT COMPANY, MISREPRESENTATION ALL THE WAY, I PAID $3K FOR THIS WARRANTY AND THEY PICK ANY DISCREPANCY THEY CAN TO DECLINE THE CLAIM, IF THE REPAIR IS TOO EXPENSIVE YOU WON'T GET THE SERVICE, RECENTHLY I HAVE A CLAIM FOR ENGINE CHANGE, AND IT WAS DECLINE, REASON UNPRESEDENT EXCUSE, i BOUGHT THIS CAR ALMOST FOUR YEARS AGO AND THEY CAME OUT WITH THE EXCUSE THAT I NEED IT ALL THE MAINTENANCE DOCUMENTS DONE TO THIS CAR FROM THE DAY OF PURCHASE, THE DEALER NEVER MENTIONED THIS POLICY TO COMPLY WITH THE COMPANY'S REGULATIONS IF IS ONE IN PLACE, PLEASE SAVE YOUR MONEY AND GET ANOTHER COMPANY, IS FRAUD
Reply from United Car CareAug 22, 2023
Hi Celestino, We would like to clarify a couple of the statements in your review. First, we have not denied your repair. We are waiting on further documentation from you, but we will get back to that in a moment. Second, the cost to replace your vehicle's engine had no bearing on our moving forward with the claim (again, your claim is still open; it has not been denied). Lastly, as we explained to your son when he called us yelling and cussing at our adjusters and, later, to you, we request copies of maintenance records for claims where the mechanical failure (in your vehicle's case, a knocking rod) may be due to neglect of the vehicle. As is allowed by the contract you purchased, we simply need to make sure that you maintained your vehicle per the manufacturer's standard (manufacturer-recommended oil changes, etc.), and that the breakdown is not a result of a failure to have the vehicle serviced. Again, your claim has not been denied, and we are happy to move forward with the claims process once you provide us with your maintenance records, which should not be many, as you have only had the vehicle a few years and driven fewer than 40k miles.
Annette B.
It a wast of money to go with this company I paid for the best warranty they off everything cover the say now my air conditioner leaking and the don’t what pay thing it go some kind of main holes it leaking Freon from it and the don’t what to pay but warranty cover everything but bake pads the use the business to use their company to make them money paid a lot for this warranty had no need to but this one time and they don’t what to pay for anything they told me the don’t cover the holes on the car that is a part of the engine and the air they some pay some of the bill it’s cost 1100 just to put a holes on the car. Right when need to you the insurance it’s no help to me it is not for anything like they said in the warranty
Reply from United Car CareAug 21, 2023
Hi Annette, We are needing additional information to identify your policy and review the circumstances of your claim. Can you please respond with a direct message here or call (833) 815-2503, reference #1385724, and provide us with your contract number or the last six digits of the VIN?
Vauxall
Absolutely helpful, was understanding on what we was looking for and was able to work with us in acquiring our first car at the budget we could pay for :)
Reply from United Car CareJul 26, 2023
Thank you, Vauxall!
Ryan H.
If you want to waist your money this is a great place to do it. Iv had 3 issues with my truck in 3 year and they have covered nothing. My truck has been in the shop for two week wanting for them to make a decision even tho it states in the contract that the turbo is covered. If you use this warranty company you will be really disappointed and paying for any fixes out of pocket
Reply from United Car CareJun 28, 2023
Update 6/30/23: Hi Ryan, Our Claims Director has reviewed your claim and opted to cover replacement of your turbo. Thank you for your patience and communication. Have a great weekend. Hi Ryan, We are unable to identify a contract in our system for you. Could you please call us with your contract number or the last six of your VIN, so we can review your claim? (833) 815-2503, reference #101152
