Excellent
Based on 503 reviews
Unitel Voice4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unitel Voice is a virtual phone system designed to help startups, entrepreneurs, and small business owners run and grow their businesses from anywhere. With Unitel Voice, you can run your business using any device (cell phones, softphones, VoIP, or landline) and sound like a Fortune 500 company.
Unitel Voice (unitelvoice.com) has 503 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
503 approved reviews, newest moderated first
Jesse R.
Great value for the dollar. Very pleased with all the features. Ease of use is also a plus.
Reply from Unitel VoiceApr 8, 2025
Hi Jesse! Thanks for taking the time to leave us a review. We appreciate your business!
Robin L.
Very helpful.
Reply from Unitel VoiceApr 8, 2025
Hi Robin! Thanks for taking the time to leave us a review. We appreciate your business!
Angela A.
Greg was very kind, helpful and answered all my questions.
Reply from Unitel VoiceApr 8, 2025
Hi Angela! Thank you for taking the time to leave us a review. We appreciate your business! -Greg
S A.
Very bad service, with very bad customer support. Rude person in verification claiming she’s the manager and runs everything. Assuming unnecessary things and loosing business for a start up company that will end up being on oxygen and life support. I run a many companies and we definitely don’t talk like we own everything and do as we want or talk as we want. It’s a sure way to loose money. Would greatly caution any investors as a company that can’t figure out customer service won’t figure out how to make you an ROI either. Red flags!!!
Reply from Unitel VoiceMay 1, 2025
Sorry to hear this was your experience. It sounds like you weren’t able to complete the verification process during signup, which we know can be frustrating. Here’s what likely happened: When someone tries to sign up and their IP address doesn’t match the billing address of the credit card they’re using, our third-party fraud detection system automatically blocks the account. It’s a security measure we have in place to protect customers and prevent abuse — and unfortunately, when that flag goes off, there’s not much we can do to override it. We know it’s not a perfect system, and we’re always working to make it better. That said, we do take all feedback seriously — even when it comes in hot. We never want anyone to feel disrespected, and we bring up every review like this in our team meetings so we can learn from it. If we were short with you on the phone, that’s on us, and we’re sorry. While we weren’t able to move forward with your account, we do appreciate you taking the time to leave a review. And for anyone reading this, just know: we care deeply about customer service, we stand behind our fraud protections, and we’re committed to getting it right. - The Unitel Voice Team
Dwashayne G.
Today's video training call from Unitel Voice was helpful and knowledgeable. He answered my questions with genuine responses and extended additional help when needed in the future. I'm happy with this phone service!
Reply from Unitel VoiceMar 5, 2025
Hi Dwashayne! Thanks for taking the time to leave us a review. We appreciate your business!
customer
Greg was amazing! He was friendly and helpful. I appreciate his patience with me making the right decision for my business recording and calling back when the call dropped. Great service!
Reply from Unitel VoiceMar 5, 2025
Hi there! Thank you for taking the time to leave us a review. We appreciate your business!
Zasha G.
This was an easy process with the assistance of the representative. He was very helpful, informative and experienced making this process and ease. He assisted me with the entire setup and answered all my questions.
Reply from Unitel VoiceMar 5, 2025
Hi Zasha! Thank you for taking the time to leave us a review. We appreciate your business!
Faithfull Accounting S.
The customer service is amazing!!! They answered all my questions and walk me through the process to set up my phone properly.
Reply from Unitel VoiceMar 5, 2025
Hi there! Thanks for taking the time to leave us a review. We appreciate your business!
