Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Elaine
Windows were installed yesterday. Workers were on time and efficient. Took approximately 4 hours to install 8 windows. Windows look good.
Reply from Universal Windows DirectMay 24, 2024
Hi Elaine, thank you for sharing your experience with us! We're glad to hear that you like you new windows!
Edna P.
My experience with Universal Windows was good. My windows look great and the installers did an excellent job from start to finish. The craftsmanship and framing of the windows look fantastic. The job was done on time as promised. The quality of the windows is good. Thanks to everyone.
Reply from Universal Windows DirectMay 20, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Matilde S.
Wonderfull service
Reply from Universal Windows DirectMay 20, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AM
Ronnie D.
Highly recommend! Rodney, Tyler, and Jordan were awesome. When you spend a lot of money on something you care about, like your home, it makes you feel great when a crew like them is on the job. The windows went in so fast and they look amazing. The professionalism and the quality of work is beyond what I expected when they said it would only take a day to do my whole house (I think about 17 windows and a sliding glass door). I couldn't be happier with my decision. I will always recommend this company because the whole process has been great, especially the install team.
Reply from Universal Windows DirectMay 20, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Rebecca B.
Windows are nice, the price was great and our installer was AMAZING, but it is very irritating that windows showed up with a hard to get off sticky sticker on them, and the company says it’s up to the buyer to remove. For the money we paid it sucks to have to deal with sticker residue on our beautiful new windows. As a bust mom I haven’t had time to get the stickers off and they just look terrible. Service would be better if installers were encouraged to remove these stickers.
Reply from Universal Windows DirectMay 20, 2024
Hi Rebecca, thank you for your feedback and we are excited to learn you are happy with your windows. As for the stickers, we leave those on as there are homeowners who want to keep them for tax purposes. ^AM
Cheryl
The experience was professional from the start My windows arrived in 5 weeks The installers were vert organized and worked well together to get my windows installed quickly I would definitely recommend using your company to any of my friends who are looking to install new windows.
Reply from Universal Windows DirectMay 15, 2024
Hi Cheryl, it's nice to hear that you are so happy with our team and products! We appreciate the recommendation to family and friends!
Ken V.
Great job on warranty replacement. Dan and Chuck did it fast and clean work. Highly recommend these installers
Reply from Universal Windows DirectMay 15, 2024
Hi Ken, we're so glad that Dan and Chuck were able to provide you such great service for your project! -AS
Jeffrey L.
Great window products! This was my third purchase. Extremely happy with the company, all their sales and customer services. This was the second time with my installer Mr. Ryan Lilly. He is VERY customer oriented and has been very efficient with high quality workmanship for my jobs! Reviewed by Mr. Jeffrey Leist of Mentor OH
Reply from Universal Windows DirectMay 10, 2024
Hi Jeffrey, thank you so much for sharing your experience with us! We are so happy to hear that you had such a great experience with our team and are pleased with our products. Thank you for choosing Universal Windows Direct for your home project again! -AS
