Universal Windows DirectReviews of universalwindowsdirect.com

From the very beginning of the process, Universal Windows Direct was wonderful. The consultation was great - the sales rep explained and demonstrated everything so that it was easy to understand and make a decision. Throughout the process, everything was extremely well communicated which made things very easy to be able to know what the next step was. When the windows were installed, the installers were friendly, efficient, and respectful of my time and my residence. I could not be happier with my experience with Universal Windows Direct and I will definitely be recommending them to friends and family in the future.

Install team was courteous, clean and did a great job on schedule.

I was totally ripped off by this company, I ordered and paid for double hung windows, but instead they installed some cheap slider windows. I contacted them immediately and stayed in constant contact with their supervisor, Micheal Miner. He acknowledged that their sales person Donovan who no longer works there had done something wrong and assured me that this would be taken care of. Instead Micheal Miner lied to me for two months and then decided to do nothing and wouldn’t accept my calls or return any. I called the office and was totally disrespected and hung up on by Sara.I even got an expensive subscription on Linkedln to contact their President, Tang Wong and still didn’t get a response. Recently I spoke with another manager Cindy who told me they would not do anything for me. I asked if I could speak to someone over her and she said that there was no one over her. So I guess her and Micheal miner runs this company and gives everyone else permission to be rude and disrespectful to customers. I would never recommend this company to anyone.

My installers were AMAZING!!!!! I could tell the difference in quality from my old windows before they even finished. It has made a major difference in my home 🙏🏾

Came knocking on our door asking to measure our windows, did not stop asking over and over even when we said we may not be able to afford it, because nobody can down our street even then. Finally gave in, allowed them to send someone around and they turned up late and would not leave for a full hour and a half, they wanted over 25k for a few windows, which is mad because that's 3k just for one window. They're salespeople working on commission to try and make you spend as much money as they want not window fitters.

We signed a contract with Universal Windows Direct in May of 2023 & were told that our windows would be installed within just a few weeks. It is now almost May of 2024 and all of our windows still haven’t been installed correctly. Dealing with this company has been an absolute HEADACHE. They have incorrectly measured our windows multiple times now & only realize this after we wait weeks for them to receive the new windows & for them to be installed. It is also difficult to get in contact with anyone in management with this company & when you do get in contact with them, they do very little to correct the situation. I would strongly advise choosing a different company for your windows. Universal Windows Direct responded telling me someone would be in touch with me but as of 5/15 and multiple calls to UWD, no one has contacted me or returned any of my communications.

The installers were polite, worked hard and cleaned up! They were very professional! We love our windows.

Guys worked their butts off that day. Took a little break to eat but stayed with it. Windows look great. Did a good clean-up and explained how everything worked before they left.