Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Joe D.
Jim Harget was very personable and thorough during the window measurement visit. Looking forward to our installation.
Reply from Universal Windows DirectMar 13, 2024
Hello, Joe! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Rachel M.
James clearly knew his stuff! He explained the different window options in a clear and concise way, but also made it relatable to my needs. He wasn't just pushing a product, he was helping me find the best solution for my home. He took the time to understand my priorities – energy efficiency, noise reduction, budget – and tailored his presentation accordingly. I felt like he genuinely cared about finding the right fit. James presented a clear breakdown of the costs and financing options. There were no hidden fees or surprises, which built a lot of trust. James wasn't pushy. He answered all my questions patiently and gave me time to consider my options. I never felt pressured to make a decision on the spot.
Reply from Universal Windows DirectMar 12, 2024
Hello, Rachel! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that James provided you with a great experience. Please don't hesitate to reach out if you need anything!
Nancy and Jeff M.
Easy to relate to. Devon knows the product and is obviously proud of the company and the product. Answered all our questions and is easy to deal with.
Reply from Universal Windows DirectMar 12, 2024
Hello, Nancy & Jeff! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Devin provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Maggie B.
Caleb provided an excellent product from UWD. He is an asset to the company as he was very professional and cleaned up well when done. Commend him highly for his excellent work!
Reply from Universal Windows DirectMar 11, 2024
Hello, Maggie! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Caleb provided you with a great experience. Thanks again for trusting us with your home-improvement needs and please don't hesitate to reach out if you need anything! ^J
Bekah S.
Devin Wells was on time for my consultation. He was personable and friendly. He was thorough with the information he gave and answered any and all questions with depth. He took my concerns and wants into consideration when showing and also talking about the windows.
Reply from Universal Windows DirectMar 11, 2024
Hello, Bekah! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Devin provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Tandy S.
Eduardo and his crew were efficient, knowledgeable and respectful of our home. Their work was completed within a day and they cleaned up. We really like our new windows being black from the outside. However there are scratches on the inside white frames and minor items that will be addressed.
Reply from Universal Windows DirectMar 5, 2024
Tandy, we appreciate your feedback regarding your installation performed by our installer Eduardo and his crew. We're thrilled to hear of the efficiency of this installation. We are sorry to hear about the scratches you experienced on the framing of your windows. Please contact our Customer Service Department at (855) 293-7813 for assistance to resolve this in a timely manner.^J
Veronica
Devin was very knowledgeable about the windows he was selling. Loved his personality and presentation. Devin is a people person and a dog lover. Our dogs took to him right away. Would definitely recommend.
Reply from Universal Windows DirectMar 5, 2024
Veronica, thank you for taking the time to highlight our sales representative for providing you with a knowledgable presentation about our products and services here at Universal Windows Direct. Should you have any additional questions, please don't hesitate to contact us at (855) 293-7813 for assistance.^J
Shannon
Aric Callahan installed my new windows for my condo this week. He was very efficient, friendly and dedicated to getting the job done right! I will definitely share my experience with my friends and family. Great experience! Thank you Aric!
Reply from Universal Windows DirectMar 5, 2024
Shannon, we appreciate your feedback of your installation experience with Aric. We're thrilled to hear of the efficiency he provided you during this experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J
