Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct reviews

384 approved reviews, newest moderated first

Diane L.
Feb 19, 2024
Wow…
Caleb was our installer and he was timely, nice and very professional. He come right in and started getting the job done. When he finished the install the windows looked so beautuful i did not want to close the blinds on them.
Reply from Universal Windows DirectFeb 20, 2024
Hello, Diane! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Caleb provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
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john S.
Feb 14, 2024
Good service guy
Good service guy
Reply from Universal Windows DirectFeb 14, 2024
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
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Dianna Steffe S.
Feb 13, 2024
Workmanship was great
Workmanship was great. They look amazing. My house is warm. They cleaned up everything which is good for me. My dog thinks he's a biily goat..eats everything.
Reply from Universal Windows DirectFeb 14, 2024
Hi, Dianna. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
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John F.
Feb 11, 2024
Great Product, Oustanding Service and Warranty
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice to have someone who really enjoys his job of removing/installing new windows. Jordan explained everything of how the day would go and it did. He cleaned up after each window installation and there was no trash left behind.
Reply from Universal Windows DirectMar 5, 2024
John, thanks again for choosing Universal Windows Direct with your replacement window needs. We're thrilled to hear our team provided your with exceptional satisfaction from start to finish. If you have any additional home remodeling needs, please keep us top of mind!^J
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Colleen K.
Feb 9, 2024
Rodney Tyler and Jordan were very…
Rodney Tyler and Jordan were very professional. The windows were in in no time. The area was cleaned and stickers removed from the windows.
Reply from Universal Windows DirectFeb 9, 2024
Hello, Colleen! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Rodney, Tyler, and Jordan provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
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ADR C.
Feb 8, 2024
I ordered all new windows about 20
I ordered all new windows about 20, my whole house. From the beginning it was rough. Sales guys showed up and sold us windows then quit the next week. We had no salesperson the whole time, no questions were answered. They missed multiple windows and ordered multiple wrong sizes and installed multiple wrong. It was a mess from the start. It has been almost a year, and we still haven't fixed anything. I still had to pay in full before they would fix ANYTHING. I do not recommend if you are needing more than 1 or 2 windows. There are so many issues and now some do not close. FIND A DIFFERNT COMPANY.
Reply from Universal Windows DirectFeb 8, 2024
ADR, we appreciate you sharing the feedback of this experience with us. We are truly sorry for the lack of efficiency and timeliness to complete your project. We understand your frustration with this experience and our team is working to get this corrected for as quickly as possible once all products are in. If you wish to further discuss your experience with us, please contact our team directly for assistance.^J
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Robert G.
Feb 6, 2024
Mike Horan and his crew
Mike Horan and his crew were great. They went above and beyond my expectations. I was impressed with their experience and professionalism. I was kept apprised as the work was in progress. I am very pleased with their work. Thank you guys for a great job.
Reply from Universal Windows DirectFeb 7, 2024
Hello, Robert! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike and his crew provided you with a great experience. Please don't hesitate to reach out if you need anything!
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Adam V.
Jan 30, 2024
Overall a smooth and and painless…
Overall a smooth and and painless process windows look great
Reply from Universal Windows DirectJan 31, 2024
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
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