Universal Windows DirectReviews of universalwindowsdirect.com

I would have given 5 stars, but the sales person that came to the house forgot his tablet and such to record all of the information needed to order the windows. But the man that came to do a final set of measurements and processing of the order was fantastic. He called when he was 2 - 3 hours away (looking at other jobs), and still showed up 45 minutes early, yes early! Thank you to that man. Then the fantastic installers that were just here today (1/4/2024). I was told it would be several hours for the removal of the old and instalation of the 2 large windows. It took them less than 2 hours, and what a fantastic job they did. They even went the extra mile to clean the areas they were in. As for the quality of the windows, they fit as close to perfect as you can get. Long term, only time will tell. So far my wife and I are very pleased.

With a few hiccups in communication at the half way point of this transaction, everything from signing the contract and meeting the crew (who installed the siding on our ‘oldie but goodie’ garage) went smoothly. After downloading the Hover app and taking pictures of the garage, Josh(Sales Rep) showed up to look over the garage and give us an estimate. I had 3 other estimates and the price point came right in the middle. The selling point for me was Josh. It’s hard to give up 1/2 of the payment at signing and then almost another 1/2 of the payment to the warehouse before anything is even done. I was putting ALOT of faith in Universal to follow through. Once I finally received a follow-up call from Universal, an appointment was set-up and the supplies were dropped at my house. I received a call from Eric who seemed to be the lead man with the installation. Being that it was December, weather was questionable. But he would always call and let me know what time and when they would arrive. With 4 installers and inclement weather, the job took approx 2 days. I am very happy with the finished product. The garage is very old and lots of adjustments had to be made to make it work. I appreciate the time and explanations I received while watching. I’ve seen good and bad reviews for Universal Windows, but I would recommend them if asked. Thanks.

Installers were fast and cleaned up thoroughly. I can see no issues with installation or windows. I would definitely recommend.

We were hesitating getting windows and Universal Direct helped us decide and answered all our questions. I was able to contact them and our sales rep without any problem. The installment was made by absolute professionals who were very knowledgeable explained everything again. Also, it's reassuring to have the outstanding warranty.

Gutters were installed over a year ago. They failed and pulled away from the roof. We’ve called to get them redone several times nobody would call us back. Finally they were supposed to come today this morning between 8 and 10 AM. Never showed only to get a phone call at 3:15 today stating that there was a schedule mixup will be there tomorrow very unhappy with gutter service.

Rodney, Tyler, and Jordan did an amazing job on our install! They arrived in the time frame and got right to work. They were polite and very nice to work around my toddler and senior dog. They managed to get 2 bedroom windows, a huge picture window and a bay window replaced in 4 hours! Rodney even tightened the screws on my front door that were a little loose. The windows look great and we are so excited to no longer be leaking heat!

We love the windows. Had a glitch w one window but it was taken care of promptly. The installers were prompt and worked efficiently. Thanks Mike and Dan! We notice a difference w retaining heat better!

Noah and his crew were great!