Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Jeffrey Vernon W.
They did a great. Job and very done I know time.itsalready warm er in my house thank you sincerely Jeanette jackson
Reply from Universal Windows DirectJan 29, 2024
Hello, Jeffrey. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
RAY
Matt showed me how great the windows were. The two man crew did a fantastic job. They were professional and the windows, caulking and cleanup was great. I would recommend Universal Window Direct to everyone. Thanks for a job well done. The Dowling family
Reply from Universal Windows DirectJan 29, 2024
Hello, Ray! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Matt provided you with a great sales experience and our installation crew followed up meeting all of your needs. Thanks again for trusting us with your home-improvement needs.^J
It's Teagan L.
From beginning to end, this was the best experience.The sale person was knowledgeable and professional. He answered any question I had.. the installers were wonderful. They did a great job. They were very thorough and showed me the features of the window once installed. I couldn't be more satisfied with a service or the product.
Reply from Universal Windows DirectJan 24, 2024
Hi, we appreciate your feedback of your experience with our team here at Universal Windows Direct from start to finish. We're thrilled to hear of your satisfaction with the results of your project and appreciate you for trusting us with your home remodeling needs.^J
Dirgny
I love my new windows and sliding door . The entire team of Universal Windows were amazing, friendly, and professional.
Reply from Universal Windows DirectJan 24, 2024
Dirgny, we are thrilled to hear of your satisfaction with your installation performed by our team! Thanks again for trusting Universal Windows Direct with your home-improvement needs.^J
Miranda
Had my estimate done today and I can't wait. Grant made the whole thing painless. He explained everything and showed me all the choices and even got me set up with a payment plan all at the same time. Definitely nice to have someone to laugh with when making a big purchase.
Reply from Universal Windows DirectJan 17, 2024
Miranda, we are thrilled to hear of your amazing sales experience with our representative, Grant. We can't wait for you to be loving your new windows. Should you have any further questions, please don't hesitate to reach out.^J
Zach
We have had windows put in two different houses. They are very good quality and they have the best warranty. The salesmen are very professional and ver knowledgeable about all the products. Highly recommend this company.
Reply from Universal Windows DirectJan 17, 2024
Zach, we appreciate your feedback on this experience with our team here at Universal Windows Direct. We are thrilled to hear your satisfaction with not only our products but our warranty. Thanks again for continuously trusting us for your replacement window needs.^J
Kevin M.
Not satisfied it took too long after company received windows until installation.
Reply from Universal Windows DirectJan 9, 2024
Kevin, we are truly sorry to hear about the lack of timeliness in completing your project with us. We understand how frustrating this can be to an experience and will be sure to pass this feedback along to our team to improve experiences in the future. If you wish to further discuss this experience, please contact us directly at (855) 293-7813 for assistance.^J
Casey M.
The salesman Jake told us our windows would be cleaned and stickers would be taken off. He also said to use the app to see updates on when windows would be in, app never kept us updated and we told him that we would be away the week before Xmas. The windows came in, we got a call that they wanted to install them on Dec. 19 when we were gone, told if it couldn't be installed then we would have to pay a storage fee. We were never told anything like that from Jake our salesperson. I told the lady to keep the windows and then she changed the installation date. The install guys were great. They had to send a guy out 2 weeks later to clean the windows as promised to us and that was a hassle with Natasha telling us they had no one to do that then said she would get someone out in 2 weeks. Overall the windows are good the installers were the best but Salesman was a windbag and the 2 ladies I talked to were rude.
Reply from Universal Windows DirectJan 8, 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or [email protected]. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
