Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Donald H.
On time very polite quick service
Reply from Universal Windows DirectDec 21, 2023
Hello, Donald. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Benjamin F.
Excellent Great company to work with subs did an awesome job
Reply from Universal Windows DirectJan 8, 2024
Benjamin, we appreciate your feedback of this experience with our team here at Universal Windows Direct. Thanks again for trusting us with your home-improvement project.^J
Ronald M.
They done a great job could not find any better people to use
Reply from Universal Windows DirectDec 18, 2023
Ronald, we truly appreciate your kind words regarding your experience with us here at Universal Windows Direct! Thanks again for trusting us with your home-improvement needs.^J
Chris S.
Communication was great. Great crew, very knowledgeable. Worked very efficiently and the installed windows are great!
Reply from Universal Windows DirectDec 11, 2023
Chris, we appreciate your kind words regarding this experience with our knowledgeable and professional installation crew. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J
Denise J.
I needed entry door replaced. 12 weeks and thousands of dollars later. I get the wrong door. I will not be using Universal for window replacement if they can’t even get an existing door correct. Very unhappy customer.
Reply from Universal Windows DirectDec 11, 2023
Denise, we are truly sorry to hear about this experience with receiving entry door and understand your frustration at this time. To further discuss your concern, please contact our Customer Experience Department at (855) 293-7813 for direct assistance to resolve this issue.^J
Will
The crew arrived on time and knew what they were doing. Install went smoothly and windows look great!
Ayodeji J.
This positive review is only for Noe Jaime-Gomez. He did a great job fixing some of the messy work and errors the installers did couple of days ago. This company has rude customers rep especially Carol.
Reply from Universal Windows DirectDec 8, 2023
Hello, Ayodeji! We are so happy to hear that Noe provided you with a great experience. We are truly sorry to hear about the customer service you experienced with our team and apologize for this lack of professionalism which we will be sure to address. Thank you again for sharing this feedback on your experience with us at Universal Windows Direct! Please don't hesitate to reach out if you need anything! ^J
John D.
Extremely happy with the end result of my window installation. John Baker and his team did an excellent job installing all of the windows in my home. He was quick to identify an issue with the measurement of 2 windows and how long it will take until they are replaced. Very pleased with the look and feel of these windows.
Reply from Universal Windows DirectDec 8, 2023
John, we appreciate your honest feedback of this experience with our team here at Universal Windows Direct. We are truly thrilled to hear John Baker and his crew provided you with such a professional install. Thanks again for choosing us for your home-improvement needs.^J
