Universal Windows DirectReviews of universalwindowsdirect.com

Professionally done

We started this process early March. We were guaranteed by the sales rep that the process would be done in one installation & it would only take one day to complete. We were never communicate with & the first installation occurred over 2 days. Additionally, 2 of our windows were not measured correctly. So they had to rebuild the 2 mismeasured windows. We were told it would be put on a “rush” order & would get done within 4-6 weeks. It took an additional 11 weeks from the first install to have the second installation. One of the two second windows had a defect that was noticed during installation. So they had to go back again to build another window. Same story of a rush order being put in and this time it took an additional 12 weeks. We talked with customer service throughout the process and asked about compensation for their errors. We were told to wait until completion & talk to the Sales Manager. Just spoke with a worker & were denied compensation. Only thing the worker apologized for was for the complete lack of communication. I wouldn’t recommend ever working with this company as there is no communication, they don’t fulfill their promises, and they don’t do anything for the errors along the way. This project took 8 months to get complete due to multiple errors by the company and we wanted compensation but were ultimately denied

Very not happy how dirty and messy my house was left and a major communication problem with non English speaking staff!! Would not use or recommend.

Very professional, very helpful. Beautiful windows. Caleb has installed 4 windows for me. Timely, clean and very friendly and professional.

Very knowledgeable and polite and easy to communicate with person.

We were very reluctant about any company after our horrible experience with A-1 Superior Home improvement, but we had broken windows after one of the storms so we had to do something. So glad we chose Universal. I do not know if they were the cheapest but I feel they all probably range pretty closely. It is just a matter of what quality you get. We chose to go with the midgrade windows as opposed to the cheapest. They obviously cost a little more but, WOW what a difference. The entire process took a little over 6 weeks from the time we ordered to to installation. Installation was done in 1 day. Installers were very professional, did a great job and finished quickly. We are very pleased with the outcome. They are brand new, so, I cannot attest to how well they hold up but the upgraded ones do come with a lifetime warranty that is transferable. We would choose Universal again if we had to do it over.

Workers were very polite. They took their time to do a good job but clean up was done quickly and not well. Non of the inside of the windows were cleaned and a large spot on our carpet was left with a large brown spot where they set something on it. We will have to have the carpet cleaned. Love the windows!

This has been a horrible experience and I will be sure to let friends and family know to look at different companies if ever needing to replace windows in their homes. The 1 day installation I was promised started 10/2 then came out again 10/7 and I'm still waiting on 3 windows and trim work to be done. Damages to trim & porch, no body has called me back to let me know when this will be completed. I have called multiple times and emailed as well but No response