Universal Windows DirectReviews of universalwindowsdirect.com

Great experience. Professional, transparent and quick. Very good quality of work

I recommend you do not do business with this company. Salesperson gave false information as to whether the window would match existing windows. When measuring person advised frames would not match, called to cancel and got no response and when I was able to contact someone they advised me the window was in production and would therefore incur a 75% cancellation fee. I cancelled the installation and received a $550 dollar refund on a $2300 window They do not return calls, I had to personally go to their St Louis office to inquire about the window. Their salesperson Jacob Richardson gave false information regarding the frame being consistent with existing frames and their production manager Kim Cancello was unresponsive and unwilling to address my concerns. I called within 7 days of my finding out the frame would not match my array of 12 windows and was responded to with "Nothing we can do" even though they did not return my calls within the cancellation period. In fact the measuring person, the only forthright person in the entire transaction, did not arrive for measurement until 6 days after the contract was entered into. The window with the non matching frame was not scheduled for installation for 10-12 weeks after contract was signed. My concern was that one window in a twelve window array would negatively impact the value of my home. this is a buyer beware company. I refused the installation after seeing how completely different the frame was from my existing windows This company has no customer service focus and I would recommend dealing with a different company. My current option is to take Universal Windows to Small Claims Court to obtain satisfaction. Again, buyer beware!

Over all very good. Window order arrived early, one down side is that you basically have ten days to schedule the install. Install crew was meticulous and very efficient. They did call to let me know their arrival time.

Both installers were friendly courteous and professional. They took the time to protect our floors and cleaned up when the windows were installed. We were given instructions not to clean or reapply our window treatments for 24 hours and we will follow their directions. We would definitely use Universal Windows direct if we need windows in the future.

To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn't take that long and the workers completed the job in 1 day doing 10 windows. They cleaned up and didn't leave a trace of them being there. That's the good part. The bad part happened about 4 months after installation. The caulking cracked and pulled away and while cleaning the windows for the first time in the spring I noticed the main frame on one window was damaged. I contacted my sales person and they directed me to the customer support to get these issues fixed. A worker came out pretty fast, took photos and measurements for the main frame and sent out to get the repairs started. Then I had to wait from June 30th until Sept 12th to see them come out again. I left work early to accommodate the work crew with the main frame installation. However, the worker measured the old window and mainframe that took months to build and said if he installed it I wouldn't be able to open the window, because it was the wrong size. So he took more pictures and measurements and sent those to the office. He did redo the caulking on windows that was failing (that looks better now, lets hope it stays that way). Now i wait for another main frame for my windows. This warranty which is the main reason I went with Universal Windows Direct seems to be lacking and is making me second guess my decision to go with this company. I would be careful about using them because of this issue I am currently having. It makes me worry if there is ever a real issue how long it will take to resolve correctly. I will say that if this is fixed in a timely manner I may alter this review, but until that happens I can not in good faith say that universal windows direct is the best company for your whole house window renovations. 10/30/2023 Still have not heard about the warranty. Totally would not recommend!

NEVER USE THIS COMPANY!! We met with the sales person, who sat in our kitchen and lied to us from the beginning. This will be a 1 day job, forgot about the 3 years to get to the one day. It was over 3 years for them to complete the job. All are crews work for us they said, not contracted. Lie #2. None of the crews work for them other than contract, one crew had only worked for them for 2 weeks. Day 1, they showed up without the sliding glass door and didn't know where it was. Finally found it under some other name. Showed up at leased 8 times and the crews didn't even know why they were there and when informed said they didn't have the parts they needed and would have to come back. Each time was a 2-4 hour window that you had to wait on them and not go to work yourself. The crew day 1 dropped a window on the corner and damages the frame and screen and installed it and didn't say anything about it, we found it later that day. Took them over 6 months and 2 different times to replace the window and the guys didn't even have the screen to replace and had to come back again. They installed the sliding window without shimming them and they sagged and had to be fixed with another visit. They have had to replace multiple screens on new window that were installed wrong and coming apart. They finally sent a trouble shooter out because we had so many problems and he was saying he never seen a job like this and wrote down all this info, that never was given to anyone and no one knew anything about it. He got promoted and know knows what happened to his notes. Any time you try to get ahold of anyone you are on hold forever and never get anyone, they have a nice leave a message that no one calls you back. They are problem tired of hearing all the complaints. NEVER USE THIS COMPANY! Oh, they did offer us $400 off a $16,000 job.

UWD people were very professional and responsive. The installation team did a great job of installing 10 windows and 1 sliding door. We were pleased with their high quality workmanship and the good job of cleaning up after installation was complete. Gret job by all UWD people who interacted with us!

Efficient and helpful to understand the features of the windows. They also did a great job cleaning up after.