Universal Windows DirectReviews of universalwindowsdirect.com

Worst experience with a business in my entire life. 1) doors and windows were measured wrong and wrong sizes arrived at time of install. The guy that came to measure flipped the measurements length and width. And the crew showed up to install a 6ft tall sliding door. 2) when several months later we finally got the correct doors… they were installed without a pan and let dirt in underneath them. Screens fall off doors when you close them. 3) different crew comes back a fourth time to reinstall doors. They are now installed correctly but do not slide at all. 4) customer service has been horrible. No follow up, no one will answer the phone, everyone directs you to someone else. Horrible product. Sliding windows and sliding doors are extremely difficult to open. Screen falls off every time you open it, it was not made correctly. Doors and windows feel cheap and flimsy and do not function.

Salesman excellent. Really worked with my limited schedule. Other then that service not good. Office not telling the truth regarding building permit windows and doors in process. When windows put in contractors polite and quick. Left glass in kitchen sink and at the front door.

High quality installation. Professional employees on every step of the process?

I set an alarm to get up as the technician was supposed to be there between 8-10. He got here at 11. That being said he did a good job once here. However, on to the door. It is installed and seems fine, but I am going to have to take another day off work to have the job completed. White painted wood was sent with him instead of what it was supposed to be. I feel there should be some sort of compensation for this as there is no fault on my part

I will begin with the positives. The salesman, Carlo, was absolutely amazing. He was honest and upfront during our consultation and even played a pretty important role saving us a few unnecessary fees when it came time to schedule the install. At the last minute, they called to schedule and with less than a work week's notice, I was out of town for a 2 week period and my wife is in a management position that she unable to just take off from with out enough notice to provide adequate coverage, they were very quick to threaten a 1% weekly storage fee. We contacted Carlo and he was able to assist on getting us a little leeway. The installation crew was also pretty incredible. Very professional, and safe. If I had to critique them I would say that they do not call before showing up. When asked they said they never do. The only other thing is we were left to finish detailing around windows when done. We had a large bay window installed and I had to fill in all the holes left by the Brad nailer and apply the stain. Minor inconvenience that my wife highly disliked considering the amount of money we paid. Now for the negative(s)... Crew arrived to install my windows 4 windows short. They simply were not ordered. This forced one of us to use another vacation day and rearrange our schedules to be available for a second install. When we try to reach management, they were never available. Management seemed to spend most of their time in meetings and never returned our phone calls. Long story short, for the thousands of dollars we spent on having this major project completed, I do not appreciate being dodged. Because of that, I will not be returning for future work when I have more windows and all my doors replaced. It's unfortunate that we continue to fund ourselves on the short end of trust and a very lopsided teeter of loyalty. The search will continue.

Universal Windows Direct worked with me to stay within budget. Windows came in earlier than expected. Installer was very professional and cleaned up everything. Windows look great! Thanks Universal Windows Direct!

Install crew was efficient and polite. Did a great job installing the new windows and cleaning up afterwards. Only snag in the process was a misunderstanding on the type of window we wanted in a specific area. Once it was realized, company was good about adjusting the order to accommodate request. Windows were ready ahead of schedule, which was great, but also inconvenient because they could not be warehoused for more than a few days without causing a large fee for storage. Something to think about if you have a day job requiring more than a couple days notice that you need a day off.

All windows replaced and they look fantastic. The only reason I did not give a 5 star is that one window frame needs attention, and after the Salesperson, Measurer, Installer, all took down the requirement information with a promise of replacement, no one has yet to fix this window frame.