Universal Windows DirectReviews of universalwindowsdirect.com

Very high price/sales pressure. The initial price for a sliding door was $13,700+, then a few seconds later of sales speak it came down to $4,500+. Was told today only, story kept changing though to the point where I needed to throw in more windows to get a discount but even that changed over time. At Rosatti or Lowe’s, Home Depot, Menards etc it was much less. What a waste of time.

My experience with Devin Wells was super nice. He helped me understand the difference in several types of windows. Explained in detail the pros and cons as well as pricing for each option. When we decided to move forward with universal windows he went above and beyond to give us the best price. We are happy and thankful for being able to work with him!

We had Matt talk to us about what would be done to put in our new windows and back doors. We were shown what the windows would look like and how they would work. One of the doors was late in arriving, but were had ZERO problems with the installation--no messes left behind and I'm very glad we'll save on energy summer and winter and my husband won't struggle with storms and screens as the seasons change!

I love the prompt on time to install the windows and the warranty I have a problem with the fact tht a picture window tht was supposed to replaced twice the window came to the company broke they called me and let me know both times I didn't get my window put In till 3months later i only owed $870 after tht last window was installed I should of got half off of tht last $870 or I shouldn't had to pay nothing I wanted to purchase doors from universal windows but I think I'll look somewhere else 😢

They came when they said the would. There were two of them. They made sure that they would not track dirt inthe house. After that they went to work installing my windows.They worked as a team, one inside and one outside. I hardly knew that they were in my house. The were very professionable I’m the way they tagteamed the job. The took most of the day to finish, but I was very pleased at the result. I loved the finished product,and would not hesitate to call you again !!!!!

Extremely pleased with the installation of our new windows. Installer did a great job and was very thorough. The windows are beautiful and make the house look so much better.

The salesperson was great and communicated very well. After the order process was completed is when the customer service stopped. I received a call recently to set up an install date, several weeks after the windows were at the warehouse. I was given an install window between 12-2. The installers showed up almost 3 hours early without any communication. I’m sorry my wife and I choose UWD. My opinion is that the only thing they have done well is selling me the job. This whole process reminds me of Regency windows. If there was a way to give zero stars I would have done that. I will not recommend company to anyone.

First the crew was late. I had already lost 2 hours of work unpaid. No respect for my time. Then they couldn't finish and were supposed to come back a few days later but i couldn't change my work schedule. I asked the sales two to contact them and change it. Have not heard back and it's been a wrek. They need to correct the window they put in the wrong spot, change trim from black to white in the back of the house, clean our carpets they left filthy, move our bed back where it is supposed to go. The patio door already doesn't work. At first it knocked when it closed meaning the door isn't lined up properly and was hitting the frame as it closed. Now it doesn't open at all. They left marks on our existing trim around the windows on the inside. They scuffed our walls in several areas. Our entire inside of the house has just been professionally painted. They trampled our brand new landscape of plants and bushes. They left sharp debris all over the outside and we have a 1 year old here. They blobbed the chaulk, looks like a5 year old did it. They left our front door and 2 back windows that were already replaced open with the screen door present all day while my air conditioning was on. My air was running solid for 10 hours and their excuse was they needed to get in the house. I left the garage door open and the garage entry door unlocked for them. No excuse. I expect them to reimburse me for that day's bill. It was 81 when i came home, the thermostat was set to 72. It played catch up all day long. The sales rep has yet to contact me in regards to the fix to these issues. He came to inspect our issues but has not responded as to a solution that is satisfactory to us. The reviews are now seeking to be accurate when he assured us hoping meeting that they were resolved. The worst part is that the quality of the windows is fair at best. We also were forced to pay up front, deposit and financing, and now i see what a horrible mistake that was. No way to hold payment until the job is done correctly. Would not recommend this company at all.