Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct Reviews | Read Customer Reviews of universalwindowsdirect.com

Universal Windows Direct reviews

384 approved reviews, newest moderated first

felipe G.
Aug 31, 2023
this company the services really badly…
this company the services really badly i was signature the over years ago contract for $14,000 .00 to replace 10 windows. And they try to give me the wrong windows. and they take my money $2500.00 deposit I called many times, and they never respond my call. please do not trust this bad company, they promise client's good material and then give them bad material, they just took my money and never did the job.
Reply from Universal Windows DirectAug 31, 2023
Felipe, we are truly sorry to hear these details of your experience with us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have shared your feedback with our Customer Experience Department and someone from the team will be contacting you shortly to discuss your concerns in more detail. If you have additional questions, you can also contact them at [email protected] with your account information for assistance!
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Steve
Aug 29, 2023
Nicely done
The salesman wasn't pushy at all. Just laid everything out for us and answered all of our questions. Easy. The installer was here on time, did the install and cleaned up afterwards.
Reply from Universal Windows DirectAug 30, 2023
Hi, Steve. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
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Bryan K.
Aug 28, 2023
Easy process
Easy process. Windows showed up ahead of schedule and were installed within a week after. The installer Ryan Lilly did a great job. Took his time and paid attention to detail. Very happy with the install.
Reply from Universal Windows DirectAug 29, 2023
Bryan, we are thrilled to hear Ryan provided you with an exceptional installation experience. Thanks again for trusting Universal Windows Direct with your home-improvement needs.^J
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MIKE H.
Aug 27, 2023
The two guys who installed ourkitchen…
The two guys who installed our kitchen slider window did it in one hour! They showed us how to open and take out the window for cleaning it. They even sweeped the floor. It looks great and we are very pleased with it.
Reply from Universal Windows DirectAug 28, 2023
Mike, we appreciate your kind words regarding your experience with us here at Universal Windows Direct. Thanks again for trusting us with your home-improvement needs.^J
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Denise S.
Aug 27, 2023
Would recommend
The price was fair, the process went smoothly, and the windows work great.
Reply from Universal Windows DirectAug 28, 2023
Denise, we appreciate your honest feedback of your experience with us! Thank you for sharing this feedback and providing us with a 5-star review!^J
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Alice F.
Aug 27, 2023
Great Service
Great Service, Top Notch. Highly recommend.
Reply from Universal Windows DirectAug 28, 2023
Alice, we appreciate your kind words and recommending Universal Windows Direct!^J
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karen C.
Aug 25, 2023
Improved the house
The windows look and work so much better than what I had. The crew of Alex P, Miguel, and Pablo did a great job! They were professional, kept me informed throughout the day, and cleaned inside and out. From purchasing through install, I would recommend this company.
Reply from Universal Windows DirectAug 28, 2023
Karen, we appreciate your kind feedback of this experience with us here at Universal Windows Direct. We are thrilled to hear our crew provided you with professional service from start to finish. Your recommendation means a lot to us and we appreciate your support of our services!^J
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Mike M.
Aug 24, 2023
Awful Customer Service
Customer service and communication were incredibly poor. The only reason I give 3 stars is because install crew was friendly and efficient. Could have done a little better job cleaning up after install. Definitely expected more for such an expensive project.
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