Universal Windows DirectReviews of universalwindowsdirect.com

The installation team arrived on time, did a great job, and cleaned up all the debris. The windows look great.

I felt pushed and not listened to by my representative. I was also lied to by him when he stated I could have windows installed on a Saturday. Scheduler was kind of rude as well. I will not be getting any more windows from them. Installer was good.

Beautiful windows. Made a huge difference in appearance of our rental property. Have had multiple compliments. Installers were very professional, friendly, and completely competent in their work. Excellent company!!

The entire process was pleasant. From ordering to installation. I love my new windows!!!

The installer was on time and professional Mike M explained what he would be doing during the install and the time quoted for the install was spot on Truly professional and first rate job

Windows look great crew was very professional went above and beyond to make sure home was clean and to my lokimg

The whole process was amazing, the day we got our windows was amazing. Jim and Ken did an amazing job, they were fast,clean and very friendly. my windows turned out amazing and the capping they did looks fabulous! I love my windows!!!!! Thank you to everyone that helped on from start to finish.

I had UWD come out an give me to give me an estimate for my entire me. The salesman was very knowledgeable. I asked about the buy 2 windows get 2 free deal and was told that was "not really a thing." So , I was given pricing for 17 windows. I was offered financing which was spelled out in the contract. I was told by the salesman, that there was about a 15week lead time for install, after the final measure. I was told to use the app to track my project and that I would be receiving a call to set up the final measure. Several weeks went by before I ever heard from anyone. I had tried to call the office several times, but was never able to reach anyone. I finally did hear from them to schedule my final measure, 4 weeks after my initial estimate. I was told that there was only 1 person in my area that does this measuring. There were not any available times that were convenient for me. I was told by the guy that called that I should just get someone to come to my house to wait for the measure. I scheduled an appointment in hopes that I could find someone to be there. I scheduled the appointment for another 4 weeks out, as that was there only availability. 1week before the final measure, I received additional financing terms from a company I had never heard of with a back dated offer. The term was for an astronomical amount, basically tripling the cost of the windows. I immediately called to cancel the final measure. Its interesting that after hours you are able to leave a message for customer service, but during regular working hours you cannot. After that day I received no less that 4 calls per day wanting me to reschedule. Several of these calls were made back to back. I work during the day and cannot take calls while doing so. Each time I tried to call back and each time, I reached absolutely NOONE. When I was able to take a call from them, a few weeks had gone by. I told them I no longer wished to have the project completed.. I was told they would let the salesman know. I have since that time received repeated texts from the salesman even after I state I was no longer interested in having windows installed by their company. I feel as if this company only care about high dollar sales. There is no reason for repeated calls and text after you have said you are no longer interested.