Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Xiaomei J.
There is a scratch on the new is installed door.
Reply from Universal Windows DirectJul 20, 2023
We are truly sorry to hear about this damage to your new door. Please contact our Customer Experience Department at (855) 293-7813 for assistance to resolve this issue.^J
Amanda R.
Just finished phase one of window installs and the install was fantastic! Scheduling was easy and the installers were on time, friendly, knowledgeable and cleaned up the worksite 100%. Windows look great!!! Shout out to Rodney, Tyler and Jordan, fantastic job!!!
Reply from Universal Windows DirectJul 18, 2023
Amanda, we appreciate your kind words on this experience with our team! We are thrilled to hear Rodney, Tyler and Jordan provided you with such a professional installation. Thanks again for choosing Universal Windows Direct for your home-improvement project!^J
Consumer
Everyone that came in contact with were very professional, they explained everything clearly, I was impressed with Sales Rep, he actually brought samples so you had an idea of what the product actually was. When I had questions the CSR were able to give me quick and reliable answers, I can’t say enough about the Installers, they arrived within the stated time frame, they did the job efficiently, installed five windows in about two hours, demonstrated how the windows worked before they left, they were friendly in that we talked about difference in windows, the windows that I had replaced were a good 40-50 years in our house, they also did a good job of cleaning up when done. I still have more windows to have replaced and I intend to call to complete that job as well. Thanks I love the way my new windows look.
Reply from Universal Windows DirectJul 17, 2023
We appreciate your kind words regarding your experience with us at Universal Windows Direct! We are extremely thrilled to hear our team provided you such a professional experience. Thanks again for trusting us with your home-improvement needs and we look forward to assisting with your next project in the future!^J
RB
Great customer experience, smooth installation and tremendous communication. Windows installed a month before I expected
Reply from Universal Windows DirectJul 17, 2023
RB, we appreciate your kind words regarding your experience with us. Thanks again for choosing Universal Windows Direct for your home-improvement needs!^J
Tyler S.
Ryan L . was on time, got right to work , and completed the job within two very efficient hours. The new window installations look great and there was no residue of any kind after he left. Pleased with the product and handiwork.
Reply from Universal Windows DirectJul 14, 2023
Tyler, we appreciate your feedback and thrilled to hear Ryan provided you with a professional installation experience. Thanks again for choosing us at Universal Windows Direct for your home-improvement needs!^J
Jon
From the salesman through to the installation, the whole process was very smooth. I shopped around at several competitors comparing products, prices, installation procedures. Overall, Universal Windows had the best product for right price. Communication with customer service was great. Knowledgeable and friendly staff who answered my questions throughly. The windows and slider door I ordered came in within a week of the projected time quoted. With replacing all my windows and back slider I was impressive with how close Universal kept within the time frame. The installation was amazing. In one 8 1/2 hour day, their team of 5 replaced all my windows and slider door and finished the whole project including the fine trim details not needing to come back and finish up. There team also did a great job cleaning both the outside and inside areas where they had worked. I have a couple more projects planned in the future and planning to use other branches of Universal for this projects. Exceedingly excellent job and thank you.
Reply from Universal Windows DirectJul 14, 2023
Hello, Jon. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Ed
Nick did a great job installing the window. Very professional and efficient. Our overall experience was excellent.
Reply from Universal Windows DirectJul 10, 2023
Ed, we appreciate your kind words and thrilled to hear Nick provided you with an exceptional experience. Thanks again for choosing Universal Windows Direct for your replacement window needs.^J
My A.
All of the people involved in my window purchase and installation were wonderful! They went above and beyond! Not gonna lie...a couple of issues came up along the way (with construction when DOESN'T it hahha) BUT...they made everything right with no problems! I would recommend them 1,000%!
Reply from Universal Windows DirectJul 7, 2023
Lori, we appreciate your feedback on this experience with us at Universal Windows Direct. Thanks again for your kind words and trusting us with your home improvement needs.^J
