Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Dan P.
Robert who installed the windows did sterling work and conducted himself in the most professional manner. Great communication and very pleased with the final result
Reply from Universal Windows DirectJun 26, 2023
Dan, we are thrilled to hear Robert provided you with a professional installation experience. Thanks again for choosing Universal Windows Direct with your home-improvement project.^J
Mike L.
Was told we might not be able to use our blinds. There is less than a 1/2” depth in the window sill, none of the blinds we had will work. The upfront honest approach would be to let homeowner know your blinds will not work with these windows. That would have been part of the decision making. We still have not figured out what we are going to do, except trash all of our blinds.
Reply from Universal Windows DirectJun 26, 2023
Hi, Mike. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at [email protected] and include the phone number associated with your account so our team can assist.
Carol Anne B.
I've had 4 windows replaced this week. I can't testify yet for the quality of the windows; but i can say that the two gentlemen who installed the windows are great guys. Very careful and respectful how they did their job. Great installation experience.
Reply from Universal Windows DirectJun 23, 2023
Carol, we appreciate your feedback and thrilled to hear our installers provided you with an excellent experience.Thanks again for choosing Universal Windows Direct with your home-improvement project.
Dan N.
Arin and team were great. They did a wonderful job.
Reply from Universal Windows DirectJun 21, 2023
Dan, we are thrilled to hear our crew provided you with a professional installation experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J
Penny
The sales pitch was very pushy in the beginning, but they do have a very nice product. We had no trouble with the process at all, customer service was great about keeping in the loop about production and getting my schedule date for installation. The windows look amazing. The crew was very nice, and did great job and answered all my questions. We have one window I’m slightly concerned with and he made us aware that if we have trouble it will be corrected.
Reply from Universal Windows DirectJun 20, 2023
Hi Penny, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at [email protected] with your feedback!
Ellen Corrales/James G.
The installation looks wonderful and our installer was very quick and efficient. The only off thing was that I was told the team would arrive between 8 and 9 and he arrived at 7:20.
Reply from Universal Windows DirectJun 20, 2023
Ellen and James, we appreciate your kind words regarding your installation experience with us at Universal Windows Direct. Thanks again for choosing us for your home-improvement needs.^J
Sarah N.
Up to actually getting our windows in wasn’t great. It was a major struggle to get a hold of anyone. The actual job though was AMAZING. Grateful for the two guys who came out and did all of the work! They were friendly, kind and got the job done in a timely manner. Thanks guys!
Reply from Universal Windows DirectJun 20, 2023
Sarah, we appreciate you sharing this feedback with us on your experience. We apologize for the lack of communication leading up the arrival of your new windows. We will be sure to share this information with our team to make necessary improvements going forward. We are thrilled to hear our install team provided you with such a professional experience. Thanks again for choosing Universal Windows Direct!^J
Yvonne K.
The installer arrived on time. He was very professional. He also cleaned up after himself, which I greatly appreciate!
Reply from Universal Windows DirectJun 19, 2023
Yvonne, we are thrilled to hear our installer provided you with such a professional experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs!^J
