Universal Windows DirectReviews of universalwindowsdirect.com

Aric and his son are AMAZING installers! They were speedy, efficient, kind, and dang good at their job! Our new windows are perfect and we’re so grateful to have had them install them for us! Also, the windows are the best quality you can get! Truly top notch product!

The process was pretty easy , chose the doors we wanted , measurements were taken and verified. We were updated on a regular basis during the manufacture process and when the doors were ready we were contacted and installation scheduled just a couple of days later and installation took less than day to complete. Only issue was one set of hardware was not correct but temp set was installed and will be replaced in the next week or so. Installers were great and cleaned up everything and hauled the old parts away.

Installers were very courteous and did a great job installing my new bathroom window. I am very pleased with the work that was done.

Installers were efficient and capable. The windows went in quickly and they cleaned up after themselves. We are quite pleased with the windows too.

The 2 gentleman arrived by 4:15 and were done by 6pm. The install was quick and my window looks better than the original. I appreciate their attention to detail. They took the old one and cleaned the work area up. I was extremely please with the vinyl window caps vs the aluminum ones that were there before. Makes it a much clearer look. Thank you so very much.

They provided a beautiful door, but it arrived and was installed late. Communication was poor and non existent. Trim was wrong color and screen door was wrong, opening from the wrong side. They did our windows during covid and the experience was okay. This was awful, however.

All the negative reviews you read are true. Our salesman Ricky was not only a liar, he was incompetent as well. We received a quote to have every window replaced in our house. We specifically asked how they counted the bay windows with 3 small windows on top and Ricky told us it was counted as one window. Installation came and went and they did not replace the 3 small windows we specifically asked about. We got in contact with Jason, the area sales manager and told him about the issue. He told us it would normally be $3,600 but if we gave them a 5 star review they would offer us the employee pricing of $3,000. Insulting. These windows are small (please see photo) and $3,000 seems outrageous, especially when it was their mistake. We had other issues with the company before this, lied to about when financing would start, hour late for the measuring appointment after my wife left work early to work with their schedule etc… they are also very unresponsive. Do yourself a favor and stay away from this company.

Noah, Nathan, Steven and Carter arrived and immediately began removing old windows! They worked as a well- seasoned team! The speed of removal and install was amazing. Clean up was stellar! I am beyond ecstatic! Thank you! Thank you! Thank you!!!!!