Average
Based on 384 reviews
Universal Windows Direct3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
384 approved reviews, newest moderated first
Anonymous
Experienced and helpful. Good experience.
Reply from Universal Windows DirectMay 1, 2023
We are thrilled to hear our team provided you with a excellent experience. if you have any questions, please don't hesitate to reach out.^J
Jeff B.
Set up an appointment for estimate at a booth at a fair. They never showed or called. I called them and they said they had nothing in their system even though they asked for both my wife's and my phone numbers and my Email. ??. They asked if we wanted to try again. No Thankyou.
Reply from Universal Windows DirectApr 28, 2023
Jeff, we apologize for your experience with us. Please contact us at [email protected] to discuss this experience further.^J
John Y.
Poor quality of work. Not on time. Gutters were not secure and workers left without saying anything.
Reply from Universal Windows DirectApr 27, 2023
John, we are truly sorry to hear about you experience with us and understand your frustration. Please contact us directly at [email protected] so we can address your concerns directly to make things right.^J
Binyamin P.
Dave Volpe was an amazing salesman and John & Frank did an unbelievable job on installation!! They did great work and I highly recommend using Universal Windows!
Reply from Universal Windows DirectApr 26, 2023
Binyamin, we are thrilled to hear our team provided you with an exceptional experience from start to finish! Thanks again for trusting Universal Windows Direct with your home-improvement project.^J
Greg
The Super Spacer is what really brought this company to our attention. Devin was a wonderful salesman and worked closely with us to find us the best options available. Very helpful and answered all the questions we had.
Reply from Universal Windows DirectApr 25, 2023
Greg, we appreciate your kind words and thrilled to hear Devin could provide you with a knowledgeable sales presentation. If you have any additional questions at this time, please don't hesitate to reach out.^J
Denise
Received professional and superior quality work.
Reply from Universal Windows DirectApr 25, 2023
Denise, we appreciate your kind words regarding your experience with us. Thanks again for trusting Universal Windows Direct with your home-improvement project.^J
Joe
Devon Wells did a great job explaining and educating. He is personable and we felt comfortable without feeling pressured.
Reply from Universal Windows DirectApr 25, 2023
Joe, we are thrilled to hear Devin Wells provided you with an exceptional sales presentation. If you have any questions, please don't hesitate to reach out.^J
Trent W.
Devin was very helpful and explained all the features of the windows.
Reply from Universal Windows DirectApr 21, 2023
Thank you for your review, Trent!
