Reply from UniWigsSep 11, 2025
Dear Natalie,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointment, and we take your concerns very seriously.
We have actually received your feedback twice before. The first was in May, right after you received the topper, when you mentioned “The actual look of the hair is so close to what my own hair was and it would be flawless otherwise.” We were happy to hear this and, at the same time, noticed that the topper did not lay completely flat. This is sometimes due to the skin base material, which can be slightly stiff. At that time, we suggested that a mono lace topper might be a better option, as it lays flatter and could provide a more natural result.
During that same communication, you also requested a return. Please understand that because the topper had already been used and washed, we were unable to accept it for return. However, we did offer you an alternative solution, so that you would not feel your investment was wasted.
The second time was in August, when you raised a concern about the hair texture. We responded promptly and asked when you first noticed the dryness so that we could better assist you, but unfortunately we did not receive a reply.
Please note that your order was placed in April, and after 3–4 months of regular use, it is normal for hair toppers to look different from the photos of newly produced pieces that have not yet been washed or styled. Hair can gradually become drier with use, but we are always happy to provide tips to help restore softness, shine, and beauty.
We are still waiting for your response to our latest email so that we can learn more details and provide you with the most suitable support. Your satisfaction matters greatly to us, and we sincerely hope you can get back to us so we can assist further.
Sincerely,
UniWigs Support
