Reply from UniWigsDec 17, 2025
Hi Tiffany,
Thanks for sharing your experience. Finding the right blonde shade can honestly be a whole journey, and it usually takes trying a few different colors before landing on the one that feels “right.” We are really sorry your orders with us didn’t match what you were hoping for — that’s definitely not the experience we want anyone to have.
Just to clarify a bit on our side: after you reached out, we did process a full refund for the Amber Silk topper, and we also issued the 10% refund on your first order as originally promised. Those were both completed after our conversations.
As for color variation, it can happen with any human-hair piece, no matter the brand. Lighting, screens, and even natural hair variation can make a shade look different in photos or videos. But honestly, I’m genuinely happy you found a topper you love, even if it wasn’t from us. Feeling confident in your hair is what really matters.
We’re also continuing to work on new blonde shades, and hopefully one day we’ll have something that matches exactly what you’re looking for. You’re always welcome to give us another try down the road.
And about the reviews — we definitely do approve all kinds of feedback, not just 5-star ones. If your review didn’t show up, it was likely just a temporary system glitch, not intentional.
If you ever want help figuring out color matches in the future, we’re always here to help.
Sincerely,
UniWigs Support