UpperLevelReviews of upperlevel.com

I've been using UpperLevel hosting to host my website now for roughly 5 years and I can say unequivocally that Brad and his team are TOP NOTCH. I can't compare them to anyone else because, why would I ever USE anyone else? Just yesterday, 10/22/26 I noticed an issue with indexing (Google) on my site. I opened a trouble ticket asking abut it and within an hour not only did I get a response, but Brad personally told me exactly what was wrong and offered to fix it. Fifteen minutes later and it was taken care of. Yeah, that's just one instance, but it is how every trouble ticket I've ever submitted has been handled. Quickly, efficiently and totally satisfactorily. If you have a website that needs a place to live, it couldn't find a better home than UpperLevel hosting.

I have been hosted by Upper level for a few years now and they are brilliant. Even though I am based in a different country and on a different time zone, I always get a prompt response prompt action and they are polite and courteous. I wouldn't use anyone els

UpperLevel has consistantly provided the most impressively professional service for the whole 3 years I've enlisted their services! Just today after I botched a simple password change ordeal (MY fault) Brad was there INSTANTLY with a remedy! And that 'instantly' is not a one-off either. His quick response time is mind bendingly consistent. Couldn't ask for a better service!

I've been with Upper Level for several years, but recently stood up a new domain and website. Upper Level handled the forwarding, the mail migration, and everything associated with this for a fee that almost made me feel guilty. Brad is so thorough and knowledgeable, but his superpower is that he is maniacally focused on customer service. Highly recommended!

Brad and the team at Upper Level are simply the best! Always going above and beyond and make me feel valued as a customer. I have worked with Upper Level since 2019, and recommend them highly!

Their customer service is exceptional! If I could rate it higher I would. Too bad there's no extra credit. I've been a customer at this web hosting site for the last couple of years and before working with them, I never thought too much about companies like this. I've moved all of my domains over to them. After many years of dealing with large companies like GoDaddy, I can tell you, the difference is immense. Any questions, I get simple answers from HUMANS. The price difference is also staggering. Larger companies try to upsell you for "security" features that you don't even need. And... all the upselling of the other guys is exhausting. Love, love, love this company.

I can't say enough good things about Upper Level Hosting and Brad. I first realized something was wrong when I opened my website and found it completely blank. I emailed Brad, and he responded almost immediately. After checking things out, he discovered the site had been hacked, explained exactly what had happened, and then got to work fixing it. Before long, my website was back online. What really stood out was how responsive he was throughout the whole process. Every email I sent was answered quickly, and he kept me updated every step of the way. He also took the time to explain what we could do to better secure the site and help prevent something like this from happening again. When your website suddenly disappears, it's easy to panic. Brad turned what could have been a nightmare into a smooth, straightforward experience. He was knowledgeable, professional, and incredibly helpful from start to finish. If you're looking for a hosting company with excellent customer service and people who genuinely know what they're doing, I highly recommend Upper Level Hosting. Thanks again, Brad!

I chose this company six years ago when I first started my business at the recommendation of a friend and I have never looked back. Their customer service is everything it should be and more. I messaged them early this morning in utter panic because my Microsoft Exchange wasn't sending or receiving emails. Now keep in mind that this is not Upper Level's responsibility, but noting my panic with an important workflow at risk, Brad picked up the phone (and called me even though he was not in his office). He set up a Zoom session and walked me through fixing the issue I was having. That is stellar service.