Great
Based on 3,671 reviews
Upstep Custom Orthotics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Olivier
Great online shopping experience User friendly! 👍
Reply from Upstep Custom OrthoticsDec 20, 2022
Thank you for your kind words and for choosing our company as your custom orthotic provider! We truly appreciate it!
Sam
Such an easy process to get some hopefully pain free feet and very fast
Reply from Upstep Custom OrthoticsDec 20, 2022
We are so happy to hear that you had such a smooth experience with us! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
fboz
Cancel, not interested in sending photos. I’ll get fit locally!
Reply from Upstep Custom OrthoticsDec 19, 2022
When you order custom orthotics from the comfort of your own home, we do not have the pleasure of meeting you in person as you stated, "getting fit locally" the whole idea is to order from your own home without even having to leave the house, amongst all the other benefits such as our 180-day money back guarantee (you will not be offered 5 months to try your orthotics a doctors office) and the more than 50% off price tag! We are disappointed to see you go, as it will only take 2 minutes to email a photo of your shoes and a lot more effort to see somebody in person. While we are sorry you changed your mind, as we value all of our customers, we cannot apologize for being thorough. We are that way so we can provide the best orthotics 100% customized to you. If ordering from a company that only wants the best for you and takes the necessary steps to do so, perhaps you are right; maybe we are not a good fit for you. Best wishes.
Juan C D.
Very user friendly and easy to follow directions
Reply from Upstep Custom OrthoticsDec 20, 2022
Thank you so much for choosing Upstep! We’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service, and we’re happy to hear that we were able to do so for you.
Anonymous
It’s great that you offered another pair for $109. I tried to take advantage of the offer, but I was dropped into the form for new customers that required me to go through the survey, photos, etc. again. You already have my info, and I just wanted to click a button to add another pair from my profile. I gave up and exited the process.
Reply from Upstep Custom OrthoticsDec 19, 2022
Thank you for returning to Upstep! Nice to have you back! We take all customer feedback very seriously, and it will not go unnoticed. However, at this time, we cannot assume our returning customers are coming back for the same exact orthotic style (as you know, we have many), and we also can't assume there isn't a new diagnosis since your last order. Things can change with our feet due to a new injury, significant weight loss or gain, a new diagnosis, a new style of shoes, etc. For now, all returning customers are asked to fill out the questionnaire in the event there are changes. We already have your impression on file so it will be a lot faster and easier. We appreciate you and we are happy to have you as part of the Upstep family!
James C E.
I haven’t gotten my order yet. It’s disappointing to have placed an order so long ago and not to have received them yet.
Reply from Upstep Custom OrthoticsDec 19, 2022
Hi James! Welcome back to Upstep! While we already have your impression on file from your previous order (We are so glad to have you back!), it is the holiday season, and we are experiencing a short delay. We will have your orthotics to you in no time!! Thank you for being a loyal customer!
CJ
Very helpful in resolving questions. Great products.
Reply from Upstep Custom OrthoticsDec 20, 2022
Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our clients. We’re glad to hear that you’ve been happy with our work and we look forward to continuing to deliver value and results in the future.
Jose A L.
verry well explain steps by steps
Reply from Upstep Custom OrthoticsDec 20, 2022
Thank you so much for the review! We’re thrilled to know that you had such a positive experience and that our staff was able to make your visit enjoyable.
