Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Ron C.
Dec 15, 2022
Very timely response to my questions
Very timely response to my questions
Reply from Upstep Custom OrthoticsDec 16, 2022
Thank you for your feedback!
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soccer123
Dec 15, 2022
Agent handled my unique problem as I asked
Agent handled my unique request without issue !
Reply from Upstep Custom OrthoticsDec 16, 2022
No problem is worth stressing about!! We will handle everything for you for a seamless experience!
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Karen
Dec 15, 2022
Ordering process is good. Haven't received the product yet
I haven't received the product yet, but the process of ordering the orthotics was thorough. I like that it asked extra questions about medical conditions and that there was open space for you to tell about your experience with orthotics and problems that you have. It made me feel more secure that the orthotics would be good.
Reply from Upstep Custom OrthoticsDec 16, 2022
Thank you for sharing your feedback and choosing Upstep to design your custom orthotics! Welcome to the Upstep family!
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customer
Dec 15, 2022
Athlete Insole Review
Since receiving my insoles I have seen a complete turn around with my foot pain. As an athlete I am on my feet constantly and my insoles provide the comfort I need. I 10/10 recommend getting custom insoles for all athletes.
Reply from Upstep Custom OrthoticsDec 16, 2022
Wow! A complete turnaround! How amazing!!!
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Tom H.
Dec 14, 2022
Your c/s is almost nonexistent!
Your c/s is almost nonexistent except when they delay an order and take forever to process an order (from a prior mold!). I have been waiting and waiting and this is my last order. I'll pay more to talk to someone on my next pair and it will be a competent company. Please rush the damn inserts already, I paid for them,ship them!
Reply from Upstep Custom OrthoticsDec 16, 2022
Hi. Please bear with us while we navigate through our holiday demand. Please contact [email protected] emails are answered within 2 hours Mon-Fri.
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customer
Dec 14, 2022
just purchased the product and don't…
just purchased the product and don't have anything good or bad to stay. will update once I get the product
Reply from Upstep Custom OrthoticsDec 14, 2022
Thank you for choosing Upstep!! We are excited to design your new custom orthotics!! We are here if you have any questions! Welcome to the Upstep family!
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OMG
Dec 14, 2022
SO MANY BETTER ORTHOTICS COMPANIES
Worst customer service I’ve experienced in the last 10 years. Rude and knowledgeable. Never ever ever ever again. Stay away. There are many better options.
Reply from Upstep Custom OrthoticsDec 14, 2022
Hello- we take our customer's feedback very seriously, so we did a name and email search to learn what may have happened with your experience at Upstep. Thank you for your order placed on 12/6. We can see you received your impression kit on 12/10. We have not received your impression kit back, and the label we provided has not been used. Please return the kit as soon as possible so we can begin to craft your new orthotics. We do not have an email from you or a call that would help us understand this 1 star review. We would like to discuss this further. Our customer care manager will be in touch with you soon.
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Jagadeesan A.
Dec 13, 2022
The agent was knowledgeable and is able…
The agent was knowledgeable and is able to quickly resolve the issue I had. Recommend high rating for Samantha!
Reply from Upstep Custom OrthoticsDec 14, 2022
Thank you for the kind words. All of our Foot Specialists are are here to assist you, share their knowledge, guide you, and make your journey with Upstep a seamless experience. We are happy to hear you had a wonderful experience with Samantha.
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