Average
Based on 116 reviews
Urbanheer3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States.We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service.We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve.We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.
Urbanheer (urbanheer.com) has 116 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
116 approved reviews, newest moderated first
Ratul D.
Purchased item was not delivered initially, but customer service has been responsive after receiving a complaint.
Reply from UrbanheerJul 21, 2026
Thank you for reaching out. We’ll contact you tomorrow morning to resolve this promptly.
Micah H.
Great quality and fast shipping! Ordered a pink gingham athletic dress and love it. Great quality and at a very competitive price. The shipping was fast and easy to track. Would definitely buy from here again.
Reply from UrbanheerJul 21, 2026
Thank you for your thoughtful review. We’re delighted you loved the pink gingham dress and enjoyed the quality, value, and seamless delivery experience. We look forward to welcoming you back.
Sonal
I ordered a custom dress for a special occasion first time from Urbanheer and it was really a great experience. The order process was easy, to give my measurements and select the style. The dress looks great on me with high quality fabric and perfect fit. I am very happy with quality and service. I will order again very soon.
Reply from UrbanheerJul 21, 2026
Thank you for choosing Urbanheer for such a special occasion. We’re delighted that the custom experience felt seamless and that the dress delivered the perfect fit, quality, and finish. We look forward to creating something beautiful for you again.
Phyllis S.
What company have you done business with that sincerely appreciates an appreciative customer (which was earned btw) and sends a "mystery gift"? THIS COMPANY DID JUST THAT! I am blown away...something I never expected and never experienced previously. Thank you Urbanheer for appreciating your customers and showing it! Wow is all I can say. Phyllis St Michael
Reply from UrbanheerJul 21, 2026
Thank you, Phyllis. Your thoughtful words truly mean a great deal to our team. We’re grateful for your support and look forward to serving you again.
Amber T.
Not a good experience. Not sure why they have so many good reviews, when they haven’t shipped my order in 2 weeks and haven’t been responding to emails. Also have different emails listed on social media accounts. Almost as if social is more important than customer care. Probably gonna dispute the purchase.
Reply from UrbanheerJul 21, 2026
Thank you, Amber, for the quick call and SMS acknowledgment. We’re glad we could resolve the matter promptly and appreciate the opportunity to make things right.
John S.
Great shoes, they fit perfectly and very comfortable and look great. I’m still getting a lot of compliments on them.
Reply from UrbanheerJul 8, 2026
Thank you for your kind review. We’re glad the shoes fit perfectly, feel comfortable, and are earning compliments. We truly appreciate the opportunity to serve you.
Golda W.
Great quality and delivered efficiently, well priced... my daughter loves her dress!
Reply from UrbanheerJun 5, 2026
Thank you for your kind words. We are delighted you enjoyed the quality, value, and seamless delivery experience. We appreciate your support and look forward to serving you again.
Shannon Chung Suk Hatch A.
Absolutely wonderful customer service. We selected a dress for an ensemble of 11 dancers and they found the right fit for each dancer. The dancers looked incredible. Can’t recommend them enough!
Reply from UrbanheerJun 5, 2026
Thank you for your wonderful review. It was our pleasure to assist with outfitting your entire dance ensemble. We're delighted that every dancer found the right fit and that the group looked incredible on stage. Your trust and recommendation mean a great deal to us, and we look forward to serving you again in the future.
