OVHcloud USReviews of us.ovhcloud.com

Reply from OVHcloud USFeb 6, 2026

Hi Jon, We appreciate you bringing these performance issues to our attention. High steal time and ping spikes are not the standard we aim for, and we need to investigate to resolve this. I have sent you a formal request for more information through Trustpilot. Please provide your account details there so our Support team can identify your VPS and look into this for you immediately. Sincerely, Megan

Reply from OVHcloud USFeb 3, 2026

Hello Vandleler, Thanks for the review. It is great to hear that Cameron was an awesome representative and helped you get things sorted. I will be sure to pass your comments along. I also appreciate the note about adding AE to our billing options. It is a helpful suggestion and I have shared it with our team to look into for future updates. We appreciate the recommendation. Sincerely, Megan

Reply from OVHcloud USFeb 2, 2026

Hello Nimesh, Thank you so much for sharing your journey with us! We truly appreciate your loyalty since 2021. While we regret that your early experience was a bit bumpy, we are so glad James MacKenzie was able to step in, escalate those concerns, and turn things around for you. It’s a perfect example of the level of support we strive to provide. It is also great to hear that our GAME range DDoS protection and VPS offerings are meeting the high standards your projects require. We look forward to supporting you for many more years to come! Sincerely, Megan Yunker

Reply from OVHcloud USFeb 2, 2026

Hello Seth, Thank you for the 5 stars! We are so glad Bob Young could provide the direct, expert support you needed. I'll make sure he sees this; he’ll be happy to know he made your experience at OVHcloud a positive one. Sincerely, Megan Yunker

Reply from OVHcloud USFeb 2, 2026

Hi Matthew, Thank you for the 5-star shout-out! We're thrilled that you had such a smooth experience. Bob Young is a pro at handling large orders with speed and care, and he’ll be delighted to hear your feedback. Thanks for choosing us! Megan Yunker

Reply from OVHcloud USFeb 2, 2026

Hello Guillaume, Thank you for the 5-star review! We’re glad to hear that our bare metal solutions are hitting the mark. We’ve put a lot of work into making the delivery process as seamless as possible, and it’s great to see that efficiency paying off for your workflow. It’s nice to hear you're getting good use out of the vRack and edge firewall too. We appreciate your support! Sincerely, Megan Yunker

Reply from OVHcloud USFeb 2, 2026

Hi Sean, We really appreciate you taking the time to leave such a positive review. It’s wonderful to know that Suhail took great care of you and got everything sorted out over online chat. I’ll make sure he gets a special shout-out for his hard work! Thanks for being a part of our community. All the best, Megan Yunker

Reply from OVHcloud USFeb 2, 2026

Update: Hello - Thank you for providing those identifiers. We have received the Report IDs you shared and are currently conducting an investigation. We appreciate your patience while we look into this further. Thank you, Megan OVHcloud US Thank you for bringing this to our attention. We take reports of copyright infringement and abuse extremely seriously; however, we have conducted a thorough search of our systems and currently have no record of any reports or correspondence matching your description from the past month. As we are unable to locate your previous communication, please provide your Abuse Report UUID or Ticket ID in a follow-up here. For your privacy, you do not need to share specific URLs or personal documents publicly; providing just the reference number will allow us to locate your file and investigate any potential technical delivery issues immediately. Please be aware that to ensure a prompt and legally compliant investigation, all DMCA and abuse reports must be submitted through our official platform at: https://us.ovhcloud.com/abuse/ Using this portal assigns a unique tracking ID and ensures your report is routed directly to our Trust & Safety team. If you have only sent emails to general addresses, we strongly encourage you to use the link above to initiate the formal process and receive a verifiable tracking number. Thank you, Megan OVHcloud US