Alexandre
Avoid if you're running a real business
We committed to a 6-month plan based on prices displayed in their Manager portal. They charged us $5,200 MORE than what was shown. When we complained: They admitted it was their system's fault But refused to honor the displayed price Took weeks to respond to tickets Now our services are at risk of suspension because THEY can't process the fix in time We're ready to pay. They're not ready to help. Their support doesn't return messages. They don't solve problems. Even when they're wrong, YOU pay for their mistakes. If your business depends on uptime and reliable support - look elsewhere. OVH does not care about their customers.
Reply from OVHcloud USFeb 5, 2026
Hello Alexandre, We take billing discrepancies of this nature very seriously. We have conducted a thorough search of our systems using the details available to us, but we have still been unable to locate an account or a support ticket matching this $5,200 charge or the 6-month commitment. We want to investigate this to ensure your services are not at risk. To do so, we need specific account information that we currently lack. Please reach out to us directly at https://us.ovhcloud.com/support/ with your account information. You can also message us via our official US Support account on X (@ovh_support_us). Feel free to reference this message in your response. Once we have those identifiers, we can coordinate with the correct department to resolve this. We are ready to help as soon as we can identify your account. Sincerely, Megan